Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,900.00 - $58,700.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations, as well as opportunities in online sports betting and iCasino platforms via ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment stands at the forefront of the gaming and entertainment industry. The company prides itself on its commitment to innovation, diversity, sustainability, and community engagement, delivering memorable experiences to its customers while fostering a supportive and dynamic workplace for its team members.
This particular opportunity is for a full-time supervisory role within one of PENN Entertainment's hotel pr... Show More
This particular opportunity is for a full-time supervisory role within one of PENN Entertainment's hotel pr... Show More
Job Requirements
- Must be at least 21 years of age
- Associate degree from accredited college or university or one year of related experience and/or training or equivalent combination of education and experience
- Ability to write reports, business correspondence, and procedure manuals
- Ability to perform Front Desk, Pool, Valet and Hollydeck job functions as needed
- Must be proficient in Microsoft applications including Excel, Word, and Outlook
- Must have knowledge of hotel systems software
- Must have excellent written and verbal communication skills
- Must be able to work high volume days, nights, holidays, and weekends
- Ability to work in a fast paced and often crowded environment
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Must possess a valid driver's license and have acceptable driving history
- Must be able to qualify for licenses and permits required by federal, state and local regulations
- Must successfully complete responsible alcohol service training
Job Qualifications
- Associate degree from accredited college or university
- Ability to write reports, business correspondence, and procedure manuals
- Ability to perform Front Desk, Pool, Valet and Hollydeck job functions as needed
- Proficient in Microsoft applications including Excel, Word, and Outlook
- Knowledge of hotel systems software
- Excellent written and verbal communication skills
- Ability to work high volume days, nights, holidays, and weekends
- Ability to work in a fast paced and often crowded environment
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs
- Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Job Duties
- Responsible for supervising staff and daily overall management on assigned shift for the Hotel to include but not limited to Front Desk, Pool, Valet, RV Park, and Hollydeck
- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
- Responsible for assisting in the budget process for the department and providing recommendations
- ensuring compliance with departmental budget initiatives
- reporting budget concerns to manager
- Responsible for performing the job duties of a Hotel Services Representative, Night Auditor, RV Park Attendant, or Resort Attendant as needed
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- Ensures customer service standards are followed by all team members and addresses issues as they arise
- Answers inquiries pertaining to hotel policies and services and resolve occupants' complaints while supporting all customer service programs on assigned shift
- Assists with management of daily arrivals and departures in reservation system on assigned shift
- Provides direction for Hotel Services staff on assigned shift
- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift
- Addresses and manages complaints, grievances or concerns from team members on assigned shift
- Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Manager
- Maintains strict confidentiality in all departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: