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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Career progression
Job Description
Hilton is a globally recognized leader in the hospitality industry, with a rich legacy dating back to its founding in 1919. Over the years, Hilton has established itself as a benchmark for excellence in lodging, offering a broad spectrum of accommodations that range from luxurious full-service hotels and resorts to extended-stay suites and mid-range hotel options. This extensive portfolio allows Hilton to meet the diverse needs of both business and leisure travelers, providing them with top-tier service, exceptional amenities, and competitive affordability. Hilton’s ongoing commitment to innovation, quality, and operational success has enabled it to maintain a prominent position in... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or customer service role
- Strong leadership and organizational skills
- Excellent communication skills
- Ability to manage and motivate a team
- Conflict resolution skills
- Flexibility to work varied shifts and weekends
Job Qualifications
- Previous experience in hotel front desk or customer service roles
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest complaints diplomatically
- Knowledge of hotel management software preferred
- Flexibility to work various shifts including weekends and holidays
- High school diploma or equivalent, hospitality degree is a plus
Job Duties
- Controls the front desk operations
- Supplies customer service, advice, and leadership to guarantee a consistent guest experience
- Distributes assignments and gives precise directions to team members on their roles
- Watches lobby traffic to make staffing changes as needed
- Resolves customer complaints
- Coordinates, oversees, plans, and helps with the assessment of the workforce
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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