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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible work schedule
Job Description
Hilton is a globally recognized leader in the hospitality industry, renowned for its wide array of lodging options that cater to diverse guests' needs. Founded in 1919, Hilton has established itself as a symbol of innovation, quality, and success in hospitality for nearly a century. Its portfolio includes luxurious full-service hotels and resorts, extended-stay suites, and mid-range hotels, providing top-notch accommodations, service, amenities, and affordability to millions of business and leisure travelers worldwide. Hilton's reputation is built on a strong foundation of its core Vision, Mission, and Values, which emphasize hospitality, integrity, leadership, teamwork, ownership, and urgency in operations. These... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service
- leadership experience
- strong interpersonal skills
- ability to handle customer complaints effectively
- scheduling and staff management skills
- flexibility to work various shifts including weekends and holidays
Job Qualifications
- Experience in hospitality or customer service
- leadership skills
- ability to manage and train staff
- strong communication skills
- problem-solving abilities
- ability to work in a fast-paced environment
- adaptability to changing circumstances
Job Duties
- Controls the front desk operations
- supplies customer service, advice, and leadership to guarantee a consistent guest experience
- distributes assignments and gives precise directions to team members on their roles
- watches lobby traffic to make staffing changes as needed
- resolves customer complaints
- coordinates, oversees, plans, and helps with the assessment of the workforce
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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