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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Hilton is a globally recognized leader in the hospitality industry, renowned for its diverse portfolio of lodging options including luxury full-service hotels and resorts, extended-stay suites, and mid-range hotels. Founded in 1919, Hilton has built a lasting reputation for delivering exceptional guest experiences through its commitment to innovation, quality, and continuous improvement. The company has successfully balanced both business and leisure travel needs worldwide, offering top-notch accommodations, exemplary service, world-class amenities, and affordability. Hilton’s legacy is founded on a set of core values that have driven its success for nearly a century: hospitality, integrity, leadership, teamwork, ownership, and a sense... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a supervisory role within hospitality preferred
- Strong customer service orientation
- Ability to work flexible hours including weekends and holidays
- Effective problem-solving skills
- Basic knowledge of hotel reservation and management systems
- Strong organizational and multitasking abilities
Job Qualifications
- Proven experience in hospitality or hotel front desk operations
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Ability to manage customer complaints effectively
- Skilled in team coordination and scheduling
- Adaptability to changing environments and fast-paced settings
- Proficiency in using hotel management software
Job Duties
- Controls the front desk operations
- Supplies customer service, advice, and leadership to guarantee a consistent guest experience
- Distributes assignments and gives precise directions to team members on their roles
- Watches lobby traffic to make staffing changes as needed
- Resolves customer complaints
- Coordinates, oversees, plans, and helps with the assessment of the workforce
- Trains, supervises, schedules, and assists in evaluating staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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