Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Program
Paid holidays
Paid vacation
Tuition Reimbursement
complimentary parking
Complimentary Meals
Preferred pricing on food and beverage
Preferred pricing on spa treatments
Preferred pricing on retail purchases
Health and Wellness Fairs
Outstanding recognition program
Effective Training Programs
Management career programs
Job Description
Acqualina Resort & Residences is a prestigious luxury hotel and residential property renowned for providing an exceptional living and hospitality experience. Located in an exclusive area, Acqualina combines elegant accommodations, world-class amenities, and outstanding service to deliver a refined and comfortable environment for its residents, guests, and visitors. The resort embraces a culture that prepares, inspires, empowers, and entrusts its employees to become part of its Dream Maker team, where professional growth and personal development are prioritized with numerous benefits and learning opportunities. The company promotes a happy and prosperous future for its workforce by investing in training, development, and... Show More
Job Requirements
- Bachelor’s degree
- Criminal-free record
- Fluency in English
- Computer literate
- Prior security experience in a luxury environment preferred
- Ability to communicate effectively
- Ability to perform basic mathematical calculations
- Ability to work flexible hours including weekends and holidays
- Ability to maintain confidentiality
- Ability to lead and supervise a security team
- Physical ability to exert effort transporting 40 pounds
- Ability to endure varied physical movements
- Ability to remain active for entire shift
- Valid driver’s license and excellent driving record preferred
- Certification in CPR and first aid preferred
Job Qualifications
- Criminal-free record
- Bachelor’s degree
- Fluency in English both verbal and non-verbal
- Provide legible communication and directions
- Compute basic mathematical calculations
- Computer literate
- Familiarity with yield management and cost controls
- Provide genuine, caring and impeccable customer service while maintaining a polished and professional demeanor
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize, organize and follow up
- Clear thinker who remains calm and resolves problems using good judgment
- Ability to follow directions thoroughly
- Understand Resident’s service needs
- Ability to work cohesively with co-workers as part of a team
- Ability to work with minimal supervision
- Ability to maintain confidentiality of Resident information and pertinent Estates data
- Ability to work a flexible schedule including weekends and holidays
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Participate in leadership training sessions, communication and planning meetings
- Investigate all reported incidents
- Conduct internal investigations to include interviewing potential suspects and witnesses
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest and employee relations at all times
- Be familiar with all residential services, features and local attractions, activities to respond to resident inquiries accurately
- Resolve guest, resident complaints, ensuring guest, resident satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain complete awareness of scheduled group activities and in-house Resident count, hotel facilities and services, hours of operation of Mansions and Hotel facilities, facility layout, fire and emergency plans, departmental rules of conduct
- Report any incident to Department Heads when it concerns their department
- Notify Management regarding any reports involving possible liability
- Brief leadership on all matters requiring their attention
- Ensure all Security Supervisors and Officers personnel adhere to Corporate, Company and Department policies, procedures and standards
- Supervise the entire Security staff assigned to the shift
- Determine personnel staffing levels and assign locations
- Plan and supervise Field Training Program
- Continually evaluate subordinates
- Schedule vacations and replacements as needed
- Coordinate breaks for staff
- Assign work duties to staff
- Inspect grooming and attire of staff and rectify any deficiencies
- Investigate complaints relative to security personnel
- Manage all fire alarms and emergencies within the property
- Control access to Lost and Found and valuable lock-up areas
- Maintain back up keys to the Management areas and Resident Units ensure only authorized individuals are permitted access to this area
- Maintain the ability to respond to the property 24/7 in cases of need
- Maintain ability to work a flexible schedule
- Accept additional responsibilities as deemed Necessary by General Manager
- Complete annual and 90 day performance reviews
- Assist Human Resources and Management in gathering of employee IDs, name tags, and locker inspections
- Provide interdepartmental assistance upon request to ensure optimum service to Residents
- Conduct employee locker audits
- Provide security service for banquet functions and events
- Document maintenance needs on work orders and submit to Management and Engineering
- Conduct monthly department meetings
- Interview potential candidates
- Attend assigned and/or mandatory meetings
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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