Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
Huntley Santa Monica Beach Hotel is a distinguished luxury hotel located in the vibrant coastal city of Santa Monica, California. Known for its breathtaking ocean vistas and serene residential atmosphere, the hotel blends the laid-back Southern California lifestyle with sophisticated modern décor and playful design elements. The hotel boasts 204 well-appointed guest rooms, including 16 spacious suites, all thoughtfully designed by the innovative Thomas Schoos. Guests enjoy an array of upscale amenities such as rooftop dining at The Penthouse restaurant and lounge, 24-hour concierge services, and a state-of-the-art fitness center. The Huntley Hotel is also recognized as a premier locale... Show More
Job Requirements
- OPERA (1 year)
- Sales (1 year)
Job Qualifications
- High school graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook MS Word and Excel required
- Experience with Group Sales computer systems including Opera
- Occasional evening and weekend work to meet deadlines
- Capable of using multiple systems at the same time
- Self-starter results-oriented team player and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic evolving environment
- RezForce or Navis experience is a plus
Job Duties
- Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP
- Display a high level of integrity and professionalism at all times in dealing with guests and employees
- Ensure consistent delivery of excellent guest and customer service
- Provide assistance in monitoring hotel call volume and reservation needs
- Help address concerns when transferring reservation calls to the in-house Reservations Department and Call Center
- Adapt and implement all reservation sales strategies to assist in generating revenue and ADR growth
- Continually update Central Reservations and call center on city-wide events and hotel information for accurate selling information
- Help manage room inventory, reservations block assignment, availability controls and enforce overbooking strategy
- Communicate and work closely with the Sales Department concerning group and corporate reservations
- Have full understanding of 3rd party channels and reservation billing
- Assist guest clients with processing 3rd party billing using the hotel's secure link platform following PCI compliance policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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