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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $25.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K Matching
Professional training
competitive pay
Paid Time Off
Job Description
SREE Hotels LLC is a rapidly expanding property management company known for its dynamic portfolio of 24 brand-name hotels across key markets in the Southeast, including Charlotte, Raleigh, Durham, Columbia, Cincinnati, and Myrtle Beach. The company specializes in managing prestigious brands such as Marriott and Hilton, reflecting their commitment to excellence in the hospitality industry. Their corporate office is situated in the Ballantyne area of Charlotte, NC, providing convenient access to major highways and airports, making business travel efficient and straightforward. SREE Hotels prides itself on offering exceptional career growth opportunities, a positive work environment, and comprehensive employee benefits.Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality sales, catering, hotel front desk, or events
- Ability to work some weekends and evenings based on booked events
- Excellent communication and organizational skills
- Ability to manage multiple tasks and priorities
- Proficiency with computer and reservation systems
- Physical ability to sit, stand, walk, use hands, and lift up to 25 pounds
- Must maintain professional appearance and conduct
- Ability to provide excellent customer service and resolve conflicts effectively
Job Qualifications
- Prior experience in hospitality sales, catering, hotel front desk or events
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Strong written and verbal communication skills
- Proficiency in calculating figures such as discounts, commissions and percentages
- Ability to apply concepts of basic algebra and geometry
- Problem-solving skills to handle diverse situations
- Ability to interpret instructions in written, oral, diagram or schedule form
- Familiarity with reservation systems like FOSSE or OnQ is a plus
- Prior hotel environment experience is advantageous
Job Duties
- Maintains and updates all active files
- Logs in pick-up of room nights, food and beverage, after event actualization weekly in sales database
- Uncovers detailed information from meeting planners to aid hotel outlet staffing
- Supports Sales Department with deliveries, shipments and disbursements of group equipment and materials
- Updates function books, calendars or computer systems as group agendas are finalized
- Notifies Sales Management of changes or additions to agendas
- Attends sales and property meetings
- Follows up with group blocks prior to cut-off dates
- Answers incoming calls and handles requests
- Provides phone, email, and office coverage to assist customers
- Blocks space and creates banquet event orders (BEOs) for all events
- Prepares group resumes, daily function reports and distributes event information
- Resolves client issues to ensure satisfaction
- Ensures accurate billing, commissions, and deposits
- Conducts hotel site tours
- Assists Sales Managers with group rooming lists, convention kits and collateral
- Types proposals, contracts and BEOs
- Communicates messages to Sales Managers and Director
- Attends pre-conference meetings to ensure client satisfaction
- Maintains professional relationships with team members and guests
- Presents a professional image
- Performs additional duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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