Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability Benefits
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, renowned for its exceptional service and iconic properties. Specializing in luxury hotel and casino experiences, Caesars offers guests a unique blend of entertainment, dining, and accommodations across its vast portfolio of resorts and casinos. With a commitment to excellence and a rich history in hospitality, Caesars continuously seeks dedicated professionals to join their team and uphold their high standards of guest satisfaction and operational efficiency.
This role is a critical position within the hotel's Front Office and Rooms Control operations, focusing on managing guest requests and coordina... Show More
This role is a critical position within the hotel's Front Office and Rooms Control operations, focusing on managing guest requests and coordina... Show More
Job Requirements
- Must be able to stand and walk for long periods of time
- Must be able to lift and carry upwards of five pounds
- Able to bend, reach, kneel, twist and grip items
- Must be able to respond to visual and aural cues
- Must present a well groomed appearance
Job Qualifications
- Ability to read, write, speak, and understand English
- Ability to coordinate multiple tasks simultaneously
- Ability to work with a flexible schedule
- Must perform duties with a sense of urgency
- Excellent oral and written skills
- Must be able to work any day of the week and any shift
Job Duties
- Answer guests requests and call center requests via phone, email, and IVY messaging system
- Complete guest requests in a timely manner
- Monitor inventory forecast in LMS and update management when negative amounts appear in any room type
- Work with Hotel Maintenance and Housekeeping to update room status for availability
- Work as a Front Desk Clerk as needed based on business demands
- Ensure guest needs and special requests are met
- Invoke service recovery when appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: