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Hotel Reservations Coordinator
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
401k plan
Hilton travel benefits
Free lunch
parking
Job Description
The DoubleTree by Hilton Miami Airport Convention Center is a premier hotel located conveniently just south of Miami International Airport, adjacent to the Blue Lagoon Business District and accessible via the Dolphin Expressway. As part of the internationally recognized Hilton brand, the DoubleTree offers a seamless blend of comfort, convenience, and comprehensive amenities suitable for both business and leisure travelers. The hotel boasts 334 well-appointed guestrooms, onsite dining options, a fitness room, an outdoor pool, and a business center. In addition, guests can take advantage of complimentary high-speed internet access which supports both work and entertainment needs effectively. The property... Show More
Job Requirements
- Must be able to consistently report to work on time as scheduled
- Flexible and weekends are a must
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to multitask
- Must be able to show initiative in job performance
- Must routinely meet deadlines
- Must be effective in handling problems in the workplace
- Must have the ability to assimilate complex information from disparate sources and consider, adjust or modify to meet the constraints of the need
- Must be effective at listening to, understanding, and clarifying concerns and issues raised by coworkers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Preferable prior reservations experience and hotel experience
- Flexible and long hours sometimes required
- Exerting up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Must be able to convey information and ideas clearly
Job Qualifications
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- College coursework in related field helpful
- Previous supervisory responsibility preferred
Job Duties
- Monitor and analyze rooms inventory maximizing occupancy and increase average rate
- Process and handle group rooming lists, reservations, and employee reservation requests by inputting data into the reservations system and credit approval for guests
- Ensure accuracy and efficiency in processing information timely and accurately
- Coordinate with all front office shifts to ensure guest satisfaction and efficiency
- Communicate with sales and front office departments to coordinate and monitor guest room blocks and special reservation needs
- Calculate and prepare rooms reports to determine sources of business using various computer systems
- Assist in the development and revisions of forecasts for the rooms department yield meeting as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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