Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement plan options
flexible scheduling
Job Description
Neighbourgood is a next-generation property development and management company that focuses on building connected spaces where good people truly belong and thrive. Rooted in values of community and authenticity, Neighbourgood is dedicated to creating environments that go beyond just providing accommodation — they foster a genuine sense of connection and comfort for residents and guests alike. Located in the vibrant city of San Francisco, CA, Neighbourgood is at the forefront of innovative property management, blending technology with thoughtful hospitality to cultivate spaces that feel like home. The company embraces a modern approach to property management by emphasizing not only the... Show More
Job Requirements
- High school diploma or equivalent
- availability to work overnight shifts including weekends and holidays
- ability to stand for extended periods
- ability to lift 20-25 lbs occasionally
- previous experience in customer service or hospitality preferred
- proficiency in basic computer applications
- valid food handler certification
- strong communication skills
- attention to detail
- ability to work independently without supervision
Job Qualifications
- Previous front desk, hotel, or customer service experience preferred
- strong attention to detail and comfort with numbers
- excellent communication and problem-solving skills
- proficiency in hotel management systems and basic computer skills
- reliable, professional, and committed to delivering hospitality at all hours
- food handler certification required
Job Duties
- Welcome and assist guests with late check-ins, early check-outs, reservations, and inquiries in a warm and professional manner
- handle guest requests, complaints, or emergencies with empathy and efficiency, ensuring every guest feels safe and supported
- perform nightly reconciliation of daily hotel transactions, reviewing room charges, payments, and postings for accuracy
- process and verify guest payments, adjustments, and parking charges
- respond to guest emails and inquiries, and prepare daily reports for the next day’s operations
- monitor property security, ensuring all doors and access points are secure throughout the night
- maintain a vigilant and responsible presence on-site
- prepare the front desk for the following day
- assist with light laundry pressing/ironing tasks
- collaborate with the morning team for a seamless handover
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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