Hotel Reception Supervisor

Collingswood, NJ, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

competitive salary

Job Description

Hilton Hotels and Resorts is a globally recognized leader in the hospitality industry, renowned for delivering upscale amenities, exemplary hospitality, and affordable pricing tailored to meet the needs of both corporate and leisure guests. With a rich heritage spanning over a century, Hilton has built a reputation for unwavering commitment to exceptional service and guest satisfaction, making it one of the most trusted and respected hotel brands worldwide. The company prides itself on creating environments where guests can experience luxurious comfort alongside a dedicated team that upholds values of honesty, moral courage, and collaborative spirit.

At Hilton, maintaining an excepti... Show More

Job Requirements

High school diploma or equivalent
Minimum 2 years experience in hospitality or front desk operations
Strong interpersonal and communication skills
Ability to work flexible hours including weekends and holidays
Problem-solving skills
Dependability and professionalism
Ability to lead and motivate a team

Job Qualifications

Experience in front desk or guest service roles
Strong leadership and communication skills
Ability to handle and resolve customer complaints effectively
Knowledge of hotel management software
High school diploma or equivalent
Previous supervisory experience preferred

Job Duties

Oversees front desk operations
Provides guest service, guidance and leadership to ensure consistent customer service is provided
Assigns and instructs team members in details of work
Monitors lobby traffic to make staffing adjustments accordingly
Resolves customer complaints
Trains, supervises, schedules and assists in evaluating staff

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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