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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid vacation days and holidays
Paid parental bonding leave
Employee assistance program
Tuition and/or professional certification reimbursement
Job Description
Delaware North Gaming is currently seeking a dedicated and professional Hotel Overnight Agent to join our vibrant team at Southland Casino in West Memphis, Arkansas. Delaware North is a leading global hospitality and food service company with a rich heritage spanning over 100 years. Our operations cover a wide range of venues including iconic sports arenas, national parks, hotels, gaming establishments, and retail outlets, providing diverse career opportunities and paths for growth. Southland Casino Hotel is one of our premier properties, featuring over 2200 slot machines and a variety of gaming tables such as blackjack, craps, and roulette. Adding to... Show More
Job Requirements
- Limited night agent experience required
- Customer service experience is required
- Ability to work without direct supervision
- Microsoft Office Suite experience is a big plus
- Good interpersonal communication skills in person and by phone
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds
Job Qualifications
- Previous hotel front desk or housekeeping experience preferred
- Customer service experience is required
- Ability to work without direct supervision
- Proficiency with Microsoft Office Suite is a big plus
- Good interpersonal communication skills in person and by phone
Job Duties
- Reconcile charges and payments, input sales from multiple systems, balance accounts, review deposits, and complete all required shift-closing reports
- Support guest satisfaction by scheduling services and wake-up calls, reporting maintenance and technology issues, and responding to emergencies according to protocol
- Understand guest folios and adjust as needed while accurately quoting rates, making reservations, posting charges, and monitoring credit limits
- Demonstrate proficiency in Windows, Microsoft Suite, Versa PMS, Salto Key Systems, HotSOS, Duetto Loyalty, Oasis Loyalty, and other approved applications
- Manage front desk and housekeeping communication by answering calls promptly, recording requests, delivering supplies, and assisting with room readiness tasks
- Stay informed on group activities, document and report unusual occurrences, troubleshoot basic system errors, and ensure accurate, timely documentation throughout the shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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