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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $25.32
Work Schedule
Standard Hours
Flexible
Benefits
weekly pay
Competitive wages
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
long-term disability coverage
401(k) savings plan
Paid Time Off
Employee Assistance Programs
Exclusive perks and discounts
Job Description
ESA Management, LLC is a reputable hospitality management company dedicated to providing exceptional guest experiences and superior property management services. Known for its commitment to operational excellence and employee development, ESA Management oversees a diverse portfolio of hotels across multiple states, ensuring that each property aligns with high standards of quality and guest satisfaction. The company fosters a collaborative work environment where innovation, integrity, and service excellence are paramount. Their commitment to equal opportunity employment assures a diverse and inclusive workplace where all employees are valued and respected.
The Hotel Operations Team Leader role at ESA Management is a piv... Show More
The Hotel Operations Team Leader role at ESA Management is a piv... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving skills
- Excellent organizational and multitasking abilities
- Proficiency in using hotel management software
- Ability to lead and motivate a team
- Commitment to compliance with company policies and safety standards
Job Qualifications
- Previous experience in hotel operations or leadership roles
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of hotel safety and security protocols
- Ability to handle guest service issues effectively
- Familiarity with inventory and budget management
- Proficiency in training and motivating staff
- Experience with sales and marketing in hospitality
- Basic understanding of social media management
Job Duties
- Assist the General Manager in managing daily hotel operations
- Drive exceptional guest experiences and performance improvements
- Resolve guest and associate issues promptly
- Step in as acting General Manager when needed
- Support training staff on brand standards and job expectations
- Monitor in-house guest accounts and manage refunds
- Oversee inventory of supplies and equipment
- Act as the first contact for guest service concerns
- Foster a service-oriented culture
- Support sales efforts to increase occupancy
- Provide cover in various hotel departments
- Conduct inspections of guest rooms and amenities
- Help manage the hotel’s social media presence
- Assist in team meetings and visual inspections
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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