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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and entertainment industry, renowned for delivering exceptional experiences through its iconic casinos, hotels, and resorts. With a rich heritage and a commitment to innovation, Caesars creates spectacular worlds that immerse, inspire, and connect its guests. The company operates with a clear mission to "Create the Extraordinary," emphasizing excellence, immersive guest experiences, and a strong dedication to its core values: "Blaze the Trail, Together We Win, All-In on Service." Caesars Entertainment is deeply invested in corporate social responsibility through its People Planet Play framework, which focuses on enhancing economic development, improving... Show More
Job Requirements
- High school diploma and/or equivalency required
- College degree preferred (Hotel or Business Management preferred)
- Two years minimum front desk experience, preferably with supervisory experience
- Ability to communicate orally and written in English
- Superior customer service skills and experience in dealing with the public
- Proficiency in Microsoft Office, Word, Outlook, Excel, and LMS/CMS system knowledge preferred
- A working knowledge of the Shreveport/Bossier City area preferred
- Ability to compile facts and figures
- Excellent oral and written communication skills
- Ability to develop and enforce standard operating procedures
- Strong interpersonal skills are necessary
- Must be able to get along well with co-workers and work as a team
- Must be able to work any day of the week and any shift
- Must be able to stand for long periods
- Must be able to respond calmly in crisis and demanding situations
- Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk
- Must be able to lift and carry up to 50 pounds
- Must have the manual dexterity to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork
- Must be able to respond to visual and aural cues
- Must be able to operate computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, facsimile, and photocopier
- Must present a well groomed appearance
- Must be able to move in and around the casino/hotel and front desk areas throughout the entire shift
- Must be able to tolerate areas containing second hand smoke
- Must be able to work closely with chemicals such as glass and hard surface cleaning solutions
Job Qualifications
- High school diploma or equivalency
- College degree preferred, especially in Hotel or Business Management
- Minimum two years of front desk experience, preferably supervisory
- Superior customer service skills and experience dealing with the public
- Proficiency with Microsoft Office applications including Word, Outlook, Excel
- Knowledge of LMS/CMS systems preferred
- Familiarity with the Shreveport/Bossier City area preferred
- Excellent oral and written communication skills
- Ability to develop and enforce standard operating procedures
- Strong interpersonal and team collaboration skills
- Ability to handle multiple tasks in a fast-paced environment
- Willingness to work any day of the week and any shift
Job Duties
- Greet and welcome customers with a smile and take pride in being a team member
- Serve as a hotel management representative and customer service role model for employees
- Direct the day-to-day operation of the shift to ensure guest service meets company standards
- Prepare reports detailing daily hotel activities and financial results
- Schedule staff according to business demands and adjust as necessary
- Recommend personnel changes including hiring, promotion, demotion, and release
- Approve wage, salary adjustments, vacation requests, and leaves of absence
- Provide coaching and document work-related activities positively and correctly
- Conduct performance reviews and administer policies and procedures for the department
- Handle guest complaints promptly, including incident reporting and service recovery
- Provide training to maintain a positive and engaging work environment
- Build relationships with guests and ensure clear communication of available services
- Maintain knowledge of emergency and safety procedures
- Ensure compliance with federal, state, and gaming laws
- Manage employee complaints, grievances, and disciplinary actions
- Monitor work performance and promote safety and security throughout the property
- Conduct interviews, training, and selection of employees
- Promote teamwork and adherence to company values and mission
- Perform other managerial duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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