Job Overview
Compensation
Type:
Salary
Rate:
Exact $55,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible work schedule
Job Description
The hiring establishment is a prestigious hotel renowned for its commitment to exceptional guest service and operational excellence. This hotel offers a comprehensive array of amenities including a front desk, call center, reservations, gift shop, boutique, bell services, transportation, valet, golf facilities, and pool services. The hotel prides itself on maintaining a stimulating work environment that motivates both guests and employees alike, delivering seamless service operations and unforgettable experiences. With a strong emphasis on teamwork, professionalism, and quality, the hotel continuously strives to uphold its reputation as a leader in the hospitality industry.
The Hotel Operations Supervisor plays a... Show More
The Hotel Operations Supervisor plays a... Show More
Job Requirements
- Must be at least 21 years of age
- associate's degree in business management related field or equivalent experience preferred
- two or more years of leadership experience
- excellent communication, organizational, and interpersonal skills
- ability to assume authority and set an example
- ability to manage time effectively for self and team
- demonstrate high level of customer service and handle service failures
- strong computer skills with LMS, CVPS, Microsoft Office
- ability to operate office equipment
- ability to obtain and maintain necessary licenses and certifications
Job Qualifications
- Associate's degree in business management or related field preferred
- two or more years of leadership experience in planning, scheduling, and directing work
- excellent communication skills
- strong organizational skills
- exceptional interpersonal skills
- ability to provide constructive feedback
- high level of service delivery
- proficiency with LMS, CVPS, Microsoft Office products
- working knowledge of information support systems
- skilled in operating office equipment
Job Duties
- Oversee overall hotel operations including front desk, call center, reservations, gift shop, and boutique
- develop and maintain an exciting environment for guests and associates
- promote and retain highly skilled associates
- manage and schedule shifts for all hotel service departments
- monitor day-to-day operations ensuring outstanding service delivery
- resolve guest complaints quickly and effectively
- provide leadership and set examples for coworkers
- observe work and provide constructive feedback
- control time management for self and direct reports
- maintain high level of customer service and prioritize customer needs
- operate various office equipment and software systems
- ensure compliance with required licenses and certifications
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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