Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
company discounts on hotel, food and beverage, retail, and entertainment
Discounts with company partners on travel, electronics, and online shopping
free meals in employee dining room
Free parking on and off-shift
Health Insurance
Income protection benefits
professional and personal development programs
volunteer opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for delivering unparalleled guest experiences and world-class service. Situated in Las Vegas, Nevada, MGM Resorts operates some of the most iconic resorts and casinos in the world, blending luxury, excitement, and innovation to create unforgettable moments for visitors. As part of this vibrant and dynamic environment, MGM Resorts is dedicated to fostering a culture of excellence, inclusivity, and continuous improvement among its diverse team members. The company prides itself on its commitment to employee development, community involvement, and maintaining a collaborative workplace where every individual... Show More
Job Requirements
- Bachelors degree preferred
- 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment required
- Previous experience managing employees under a collective bargaining agreement preferred
- Technical knowledge and experience with LMS preferred
Job Qualifications
- Bachelors degree preferred
- 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment required
- Previous experience managing employees under a collective bargaining agreement preferred
- Technical knowledge and experience with LMS preferred
Job Duties
- Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Participates with: interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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