Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Employee Discounts
Free Meals
Free parking
Healthcare benefits
financial benefits
Paid Time Off
Professional development programs
Job Description
MGM Resorts International is a global leader in the hospitality and entertainment industry, based in Las Vegas, Nevada. Recognized for its iconic resorts, casinos, restaurants, and entertainment venues, MGM Resorts creates vibrant and unforgettable experiences for millions of guests each year. The company prides itself on its commitment to excellence, innovation, and diversity, making it one of the most sought-after employers in the industry. MGM Resorts not only offers world-class entertainment and luxury accommodations but also fosters a collaborative and inclusive workplace culture where employees can thrive and grow professionally.
The Hotel Operations Manager role at MGM Resorts Inter... Show More
The Hotel Operations Manager role at MGM Resorts Inter... Show More
Job Requirements
- Minimum of 2 years of relevant management experience in a hotel environment
- Experience with front desk operations
- Ability to lead and engage a team
- Knowledge of hotel management software such as Opera preferred
- Excellent communication and interpersonal skills
- High school diploma or equivalent
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- Minimum of 2 years of prior relevant experience in the direction and management of employees in a similar hotel environment
- Technical knowledge and experience with Opera preferred
- Strong leadership and communication skills
- Ability to collaborate with multiple departments
- Customer service oriented
- Proactive problem-solving skills
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team through coaching, training, rewards and development
- Provide leadership and direction to maintain and improve the guest experience consistent with company service standards
- Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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