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MGM Resorts logo

Hotel Operations Manager - NYNY

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development programs

Job Description

MGM Resorts International is a globally renowned leader in the hospitality and entertainment industry, widely recognized for crafting unique and memorable experiences for guests from around the world. With a portfolio of iconic properties, including the vibrant New York-New York Hotel & Casino in Las Vegas, MGM Resorts epitomizes luxury, excitement, and world-class service. As one of the largest and most diversified companies in the leisure and hospitality sector, MGM Resorts is committed to delivering exceptional entertainment, dining, gaming, and accommodation services while promoting a diverse and inclusive work environment. The company embraces innovation and sustainability and invests heavily in... Show More

Job Requirements

  • 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment required
  • Previous experience managing employees under a collective bargaining agreement preferred
  • Technical knowledge and experience with Opera or LMS for CCLV preferred

Job Qualifications

  • 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment
  • Previous experience managing employees under a collective bargaining agreement preferred
  • Technical knowledge and experience with Opera or LMS for CCLV preferred

Job Duties

  • Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
  • Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
  • Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
  • Provide leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
  • Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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