Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,300.00 - $64,300.00
Work Schedule
Flexible
Benefits
wellness incentive programs
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
Healthcare benefits
financial benefits
Paid Time Off
Free Meals
Free parking
Professional Development
volunteer opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for its world-class properties, exceptional service, and dynamic guest experiences. Located at the vibrant National Harbor in Maryland, MGM Resorts offers a unique blend of entertainment, luxury accommodations, dining, and gaming that attracts millions of guests annually. The company is committed to fostering a culture of innovation, inclusion, and continuous improvement, making it one of the most exciting places to work within the hospitality sector. MGM Resorts is known for providing not only memorable experiences to its guests but also rewarding career opportunities to its... Show More
Job Requirements
- Must be at least 21 years of age
- At least two years of prior relevant experience in the direction and management of employees in a similar hotel
- Prior hotel operations, front desk or customer service experience at a supervisory or managerial level
Job Qualifications
- Must be at least 21 years of age
- At least two years of prior relevant experience in the direction and management of employees in a similar hotel
- Prior hotel operations, front desk or customer service experience at a supervisory or managerial level
Job Duties
- Work closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing tools provided and through coaching, training, rewards and development
- Provide leadership and direction to maintain and improve the guest experience within front desk operations, consistent with company service standards
- Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for efficient department operation
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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