Job Overview
Work Schedule
Weekend Shifts
Benefits
wellness incentive programs
health benefits
Income protection benefits
Free Meals
Free parking
child care assistance
Professional development programs
Job Description
MGM Resorts International, located in Detroit, Michigan, is a renowned leader in the hospitality and entertainment industry, known for providing extraordinary guest experiences through its vibrant resorts and dynamic entertainment offerings. As a major player in the global hospitality sector, MGM Resorts combines luxury accommodations, world-class dining, and exhilarating entertainment in a high-energy environment designed to captivate and delight every visitor. The company prides itself on its commitment to diversity, inclusion, and innovation, creating a workplace where employees are empowered to thrive and grow while contributing to an unforgettable guest experience. MGM Resorts International has a deep-rooted reputation for exceeding... Show More
Job Requirements
- Experience in hotel or hospitality operations
- Strong leadership and team management skills
- Excellent communication and customer service skills
- Proficiency in Microsoft Office applications
- Ability to work flexible hours including weekends and holidays
- High school diploma or equivalent
- Previous experience in front desk or guest services preferred
Job Qualifications
- Excellent customer service and interpersonal skills
- Ability to lead and mentor a team
- Excellent organizational skills
- Effective listening abilities and judgment call making
- Knowledge of Microsoft PowerPoint, Outlook, Word and Excel
- Ability to work varied shifts, including weekends and holidays
Job Duties
- Works closely with the senior hotel operations manager to implement strategic initiatives provided by hotel strategy center of excellence
- Assist in leading the implementation of policies, operating procedures, training programs, work schedules, rules and regulations for all front desk operations team
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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