Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $72,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
Short term disability insurance
long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company that operates a diverse portfolio of hotels, resorts, and luxury properties. Renowned for its commitment to exceptional guest experiences and outstanding service, Sonesta emphasizes quality and consistency throughout its properties. As a reputable hotel brand, Sonesta prioritizes not only guest satisfaction but also the development and well-being of its employees, creating a dynamic and supportive work environment. With a strong presence in the hospitality industry, Sonesta continues to expand its footprint across different markets, offering opportunities for growth and career advancement.
The Operations Manager role at Sonesta is a pivotal position respon... Show More
The Operations Manager role at Sonesta is a pivotal position respon... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years of hotel experience
- experience managing a unionized workforce
- fluent English communication skills
- proficiency in Microsoft Office and Opera systems
- physical ability to stand, bend, climb, kneel, and carry weight up to 50 pounds
- flexibility to work mornings, evenings, weekends and holidays
- ability to obtain Fire Life Safety Director Certification within 180 days
- strong leadership and organizational skills
Job Qualifications
- High school diploma or equivalent
- two years of previous hotel experience
- previous experience in managing a unionized workforce
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- required to obtain Fire Life Safety Director Certification within 180 days of employment
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
- supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
- responsible for the supervision of the security of cash, credit card transactions, and guest information
- work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
- ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- respond to guest complaints or concerns in a prompt and professional manner
- register guests, issue room keys, provide information on hotel services and room location, answer phones in a prompt and courteous manner
- communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations
- assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties
- assist with scheduling and room cleaning assignments to ensure proper coverage
- partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies
- monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order
- manage procedures of lost and found items
- perform other duties as assigned
- ensure compliance with federal, state and local laws regarding health and safety services
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
A simple hiring platform for hospitality businesses.
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