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Hotel Operations Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses

Job Description

Our client is a boutique luxury hotel located in Denver, Colorado, renowned for its exceptional guest experience and personalized service. This distinguished establishment prides itself on delivering a high standard of hospitality, combining elegance with modern amenities to offer a memorable stay for every guest. As a boutique property, the hotel focuses on attention to detail, unique guest interactions, and creating an inviting environment that reflects the local culture and charm. With a commitment to excellence and a reputation for outstanding service, the hotel continues to be a preferred destination for travelers seeking both comfort and sophistication.

We are curr... Show More

Job Requirements

  • Bachelor's degree in hospitality management, business administration, or related field
  • 5+ years of progressive hotel management experience
  • At least 2 years in an operations management role
  • Experience managing multiple hotel departments
  • Strong understanding of budgeting and cost control
  • Excellent communication and leadership skills
  • Proficiency with property management systems
  • Ability to resolve guest issues effectively
  • Ability to work flexible hours including evenings, weekends, and holidays

Job Qualifications

  • Bachelor's degree in hospitality management, business administration, or related field
  • 5+ years of progressive experience in hotel management
  • Minimum 2 years in an operations management role
  • Proven experience managing multiple hotel departments including front office, housekeeping, and food and beverage
  • Strong understanding of hotel operations, budgeting, and cost control
  • Excellent leadership and interpersonal skills
  • Proficiency in property management systems and hotel software
  • Demonstrated ability to resolve guest issues and maintain high satisfaction
  • Strong problem-solving and decision-making skills
  • Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

  • Oversee daily operations of all hotel departments to ensure efficient service delivery
  • Manage departmental budgets, controlling costs and maximizing profitability
  • Develop and implement operational policies and procedures to enhance guest experience and efficiency
  • Supervise, train, and motivate hotel staff to foster positive work environment
  • Ensure adherence to brand standards, safety regulations, and quality control measures
  • Respond promptly and effectively to guest inquiries and resolve complaints
  • Collaborate with department heads to coordinate activities and ensure seamless communication
  • Monitor inventory levels for supplies and amenities
  • Conduct regular staff meetings and training sessions
  • Analyze operational performance data and implement improvements

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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