Hotel Operations Manager

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $39,200.00 - $60,700.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible schedule

Job Description

This prestigious hotel is a leading hospitality establishment known for its commitment to exceptional guest experiences and operational excellence. It prides itself on maintaining high standards of service, fostering a welcoming atmosphere, and offering a wide range of amenities that cater to both business and leisure travelers. The hotel operates in a competitive market sector, emphasizing quality, professionalism, and team collaboration to ensure that every guest encounter is memorable and satisfying. The work environment is dynamic and fast-paced, ideal for hospitality professionals dedicated to continual improvement and guest satisfaction.

The role of Hotel Operations Manager is pivotal within the hotel's o... Show More

Job Requirements

High school diploma or GED required
Associate's degree preferred
Bachelor's degree preferred
Proficiency in Microsoft Word and Excel required
Outlook, PowerPoint, and other standard office systems preferred
Strong organizational skills, attention to detail, multitasking ability, and deadline management required
Excellent customer service, professionalism, and teamwork required

Job Qualifications

Minimum three years of hotel operations supervisory experience in a major hotel or resort environment required
Previous experience developing, implementing, and evaluating guest service standards required
Strong knowledge of hotel operations and the ability to address complex operational challenges
Working knowledge of property management systems required
Demonstrated ability to improve efficiency, solve problems, and support departmental effectiveness
Strong leadership, coaching, and team development skills
Ability to work varied shifts, including weekends and holidays
Strong verbal and written communication skills in English required
Professional appearance, sound judgment, and a polished guest service presence required
Bilingual skills, including Spanish, are helpful but not required

Job Duties

Support the daily operation and overall performance of the Front Desk, Bell Desk, Valet
Promote and maintain exceptional guest service standards across all hotel operations areas
Lead by example in creating a responsive, professional, and guest-focused service culture
Resolve complex guest service and operational issues in a timely and effective manner
Identify barriers to service and operational efficiency and implement practical solutions
Partner with department supervisors to coach team members, improve performance, and strengthen accountability
Evaluate employee performance and provide timely feedback, recognition, and development support
Monitor lobby appearance and guest service touchpoints to ensure property quality standards are maintained
Assist in implementing strategies that support hotel revenue optimization, including rate adjustments and occupancy awareness
Review occupancy trends and demand forecasts and provide recommendations related to current and future business needs
Work collaboratively with leadership to identify and resolve inefficient processes and operational challenges
Communicate departmental issues, service concerns, and operational risks to leadership in a timely manner
Assist in establishing short- and long-range departmental goals and support progress toward those objectives
Monitor performance against departmental goals and prepare updates or status reports as needed
Help define clear expectations, responsibilities, and empowerment guidelines for department employees
Support budget performance by assisting with monthly and annual departmental budget goals and related documentation
Prepare supporting information for budget variances, operational needs, and projected increases tied to new initiatives
Ensure departmental policies, procedures, and operations manuals remain current and accurately reflect operational practices
Stay informed on hospitality trends, systems, and service techniques to support continuous improvement
Perform all other job-related duties as assigned to support the success of Hotel Operations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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