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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible work schedule
Job Description
The role of Hotel Operations Manager is crucial in ensuring the smooth and efficient operation of key hotel departments, including the Front Desk, Bell Desk, and Valet services. This position resides within a professional hotel or resort environment dedicated to delivering exceptional guest experiences. The Hotel Operations Manager works closely with the Senior Hotel Operations Manager to oversee operational efficiency, team performance, service standards, and departmental readiness. The priority is to create a welcoming, seamless, and service-driven environment where guests feel valued from the moment they arrive until the time they depart.
This establishment prides itself on upholding high... Show More
This establishment prides itself on upholding high... Show More
Job Requirements
- High school diploma or GED required
- associate's degree preferred
- bachelor’s degree preferred
- proficiency in Microsoft Word and Excel required
- Outlook, PowerPoint, and other standard office systems preferred
- strong organizational skills, attention to detail, multitasking ability, and deadline management required
- excellent customer service, professionalism, and teamwork required
Job Qualifications
- Minimum three years of hotel operations supervisory experience in a major hotel or resort environment required
- previous experience developing, implementing, and evaluating guest service standards required
- strong knowledge of hotel operations and the ability to address complex operational challenges
- working knowledge of property management systems required
- demonstrated ability to improve efficiency, solve problems, and support departmental effectiveness
- strong leadership, coaching, and team development skills
- ability to work varied shifts, including weekends and holidays
- strong verbal and written communication skills in English required
- professional appearance, sound judgment, and a polished guest service presence required
- bilingual skills, including Spanish, are helpful but not required
Job Duties
- Support the daily operation and overall performance of the Front Desk, Bell Desk, Valet
- promote and maintain exceptional guest service standards across all hotel operations areas
- lead by example in creating a responsive, professional, and guest-focused service culture
- resolve complex guest service and operational issues in a timely and effective manner
- identify barriers to service and operational efficiency and implement practical solutions
- partner with department supervisors to coach team members, improve performance, and strengthen accountability
- evaluate employee performance and provide timely feedback, recognition, and development support
- monitor lobby appearance and guest service touchpoints to ensure property quality standards are maintained
- assist in implementing strategies that support hotel revenue optimization, including rate adjustments and occupancy awareness
- review occupancy trends and demand forecasts and provide recommendations related to current and future business needs
- work collaboratively with leadership to identify and resolve inefficient processes and operational challenges
- communicate departmental issues, service concerns, and operational risks to leadership in a timely manner
- assist in establishing short- and long-range departmental goals and support progress toward those objectives
- monitor performance against departmental goals and prepare updates or status reports as needed
- help define clear expectations, responsibilities, and empowerment guidelines for department employees
- support budget performance by assisting with monthly and annual departmental budget goals and related documentation
- prepare supporting information for budget variances, operational needs, and projected increases tied to new initiatives
- ensure departmental policies, procedures, and operations manuals remain current and accurately reflect operational practices
- stay informed on hospitality trends, systems, and service techniques to support continuous improvement
- perform all other job-related duties as assigned to support the success of Hotel Operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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