Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee wellness programs
Job Description
This job opportunity is with a reputable hotel establishment that specializes in delivering exceptional guest experiences while maintaining profitable operations for its owners and investors. The hotel prides itself on creating a dynamic atmosphere that consistently exceeds guest expectations, emphasizing superior service quality and operational excellence. As a part of the hospitality industry, this hotel combines the warmth and professionalism expected of luxury accommodations with efficient management practices that ensure sustained business growth and a strong market presence.
The role centers on managing the hotel’s front office operations along with overseeing numerous departmental functions to guarantee exceptional guest satisfacti... Show More
The role centers on managing the hotel’s front office operations along with overseeing numerous departmental functions to guarantee exceptional guest satisfacti... Show More
Job Requirements
- Minimum 2-5 years experience in luxury hotel front office management
- Bachelor’s degree in hotel/resort management or business preferred
- Experience with Opera property management system preferred
- Computer literate with financial management skills
- Proven team leader with high energy and motivation
- Results oriented mindset
- Experience managing organized labor workforce
- Conflict resolution capabilities
- Ability to speak additional languages preferred
- Availability to work varied schedules including weekends and holidays
- Ability to obtain Alcohol Awareness Card before hire
- Ability to obtain Nevada Gaming License before hire
Job Qualifications
- Minimum 2-5 years of prior luxury hotel management experience in a Front Office leadership role
- Bachelor’s degree in Hotel/Resort Management or Business preferred
- Knowledge and experience with Opera is strongly preferred
- Computer literacy and financial management skills required
- Proven team leadership with high energy and motivation
- Results oriented with focus on individual and team accountability
- Experienced in managing organized labor workforce
- Proven ability to resolve conflicts efficiently
- Ability to speak additional languages preferred
- Open to working varied schedules including weekends and holidays
- Must be able to obtain Alcohol Awareness Card and Nevada Gaming License prior to hire
Job Duties
- Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings
- Ensure compliance of brand standards, operating procedures and policies
- Determine the direction, support, training and tools to empower employees for win/win decisions
- Direct all activities of the Front Office and communicate with other departments to ensure guest and associate satisfaction
- Mentor and assist Front Desk agents with guest check-in and check-out, property information, upselling enhanced services, and anticipating guest needs
- Attend bimonthly management lobby/hotel functions
- Monitor and review guest comments via Pulse Report to identify areas for improvement and share with staff
- Ensure Front Office efficiencies through scheduling and monitoring staffing levels
- Monitor availability and occupancy daily and communicate with revenue manager to resolve challenges
- Complete and issue employee evaluations with Director of Hotel Operations approval
- Ensure all No-Show charges are accurate and properly posted
- Participate in Fire Safety and Loss Prevention programs
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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