Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
employee discount
Paid Time Off
Job Description
Embassy Suites by Hilton Tulsa I-44 is a well-established hotel located in Tulsa, Oklahoma, renowned for delivering exceptional hospitality services and creating memorable guest experiences. As part of the global Hilton brand, Embassy Suites holds a reputation for quality accommodations, exemplary customer service, and a welcoming atmosphere tailored to both business travelers and vacationers. The hotel offers spacious suites, complimentary breakfast, and a variety of amenities designed to meet the diverse needs of its guests. With its strategic location near Tulsa's business district and key transportation routes, Embassy Suites by Hilton Tulsa I-44 attracts a steady flow of guests seeking... Show More
Job Requirements
- Bachelor’s degree in hospitality management business administration or related field preferred
- minimum 3 years experience in hotel management
- at least 2 years in a supervisory or leadership role
- strong knowledge of hotel operations budgeting and revenue management
- excellent communication and interpersonal skills
- ability to manage multiple priorities under pressure
- proficiency with hotel management software and Microsoft Office
- flexibility to work evenings weekends and holidays
Job Qualifications
- Bachelor’s degree in hospitality management business administration or a related field preferred
- 3-5 years of experience in hotel management with at least 2 years in a supervisory or leadership role
- strong understanding of hotel operations budgeting revenue management and guest service standards
- excellent communication interpersonal and leadership skills
- ability to work under pressure and manage multiple priorities in a fast-paced environment
- proficiency in hotel management software and Microsoft Office Suite
- ability to work flexible hours including evenings weekends and holidays as needed
Job Duties
- Oversee all hotel departments including front office housekeeping food and beverage maintenance and sales
- ensure efficient and effective operations to meet quality service and financial goals
- assist the General Manager in developing and implementing strategies to increase hotel revenue reduce costs and improve operational efficiency
- supervise and train department heads and hotel staff ensuring consistent performance and adherence to brand standards
- assist with recruitment onboarding and performance evaluations of hotel employees
- motivate and lead the team to achieve high levels of guest satisfaction productivity and morale
- resolve any employee conflicts or issues and provide support for staff development
- ensure a superior guest experience by maintaining high standards of service quality
- address guest complaints and concerns in a professional and timely manner
- monitor guest feedback both online and in-person to identify areas for improvement and implement corrective actions
- assist in the development and execution of the hotel’s annual budget
- monitor and control expenses ensuring adherence to budget guidelines
- analyze financial reports to identify areas of opportunity and cost-saving measures
- ensure the hotel meets or exceeds profitability targets and revenue goals
- ensure compliance with local state and federal regulations including health and safety codes labor laws and hotel policies
- maintain a safe and secure environment for guests and employees
- conduct regular inspections of the hotel to ensure cleanliness safety and maintenance standards are met
- support the sales team in driving business growth and maximizing occupancy rates
- assist in implementing promotional campaigns packages and events to attract guests and generate revenue
- stay current on industry trends competitor performance and guest preferences to help inform marketing and sales strategies
- be prepared to step in and manage emergency situations including fire drills guest safety issues or crisis management
- work closely with the General Manager department heads and other staff to ensure a cohesive and collaborative work environment
- assist in the development of long-term strategies for the hotel’s growth service improvements and guest satisfaction
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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