Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
employee discount
Paid Time Off
Job Description
Embassy Suites by Hilton Tulsa I-44 is a distinguished full-service hotel located in Tulsa, Oklahoma, known for its superior hospitality and commitment to exceptional guest experiences. As part of the Hilton portfolio, this hotel benefits from a globally recognized brand renowned for quality service, comfort, and luxury. The hotel offers spacious suites, multiple dining options, flexible meeting spaces, and a welcoming environment for both business and leisure travelers. The property takes pride in providing a premium guest experience facilitated by a diverse and dedicated team across various departments including front office, housekeeping, food and beverage, maintenance, and sales. The hotel's... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- 3-5 years of experience in hotel management
- at least 2 years of supervisory or leadership experience
- strong understanding of hotel operations, budgeting, revenue management, and guest service standards
- excellent communication skills
- ability to work under pressure and manage multiple priorities
- proficiency with hotel management software and Microsoft Office Suite
- willingness to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- Bachelor’s degree in hospitality management, business administration, or a related field preferred
- 3-5 years of experience in hotel management, with at least 2 years in a supervisory or leadership role
- strong understanding of hotel operations, budgeting, revenue management, and guest service standards
- excellent communication, interpersonal, and leadership skills
- ability to work under pressure and manage multiple priorities in a fast-paced environment
- proficiency in hotel management software and Microsoft Office Suite
- ability to work flexible hours, including evenings, weekends, and holidays as needed
Job Duties
- oversee all hotel departments, including front office, housekeeping, food and beverage, maintenance, and sales
- ensure efficient and effective operations to meet quality, service, and financial goals
- assist the General Manager in developing and implementing strategies to increase hotel revenue, reduce costs, and improve operational efficiency
- supervise and train department heads and hotel staff, ensuring consistent performance and adherence to brand standards
- assist with recruitment, onboarding, and performance evaluations of hotel employees
- motivate and lead the team to achieve high levels of guest satisfaction, productivity, and morale
- resolve any employee conflicts or issues and provide support for staff development
- ensure a superior guest experience by maintaining high standards of service quality
- address guest complaints and concerns in a professional and timely manner
- monitor guest feedback, both online and in-person, to identify areas for improvement and implement corrective actions
- assist in the development and execution of the hotel’s annual budget
- monitor and control expenses, ensuring adherence to budget guidelines
- analyze financial reports to identify areas of opportunity and cost-saving measures
- ensure the hotel meets or exceeds profitability targets and revenue goals
- ensure compliance with local, state, and federal regulations, including health and safety codes, labor laws, and hotel policies
- maintain a safe and secure environment for guests and employees
- conduct regular inspections of the hotel to ensure cleanliness, safety, and maintenance standards are met
- support the sales team in driving business growth and maximizing occupancy rates
- assist in implementing promotional campaigns, packages, and events to attract guests and generate revenue
- stay current on industry trends, competitor performance, and guest preferences to help inform marketing and sales strategies
- be prepared to step in and manage emergency situations, including fire drills, guest safety issues, or crisis management
- work closely with the General Manager, department heads, and other staff to ensure a cohesive and collaborative work environment
- assist in the development of long-term strategies for the hotel’s growth, service improvements, and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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