Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
401(k) matching
Dental Insurance
Disability insurance
Employee Hilton Go Travel Program
Flexible spending account
Health Insurance
Life insurance
Vision Insurance
Paid Time Off
Employee on property meal discount
Free parking
Job Description
The DoubleTree by Hilton Pittsburgh Green Tree stands as the pinnacle of hospitality in Pittsburgh. As the city’s flagship Hilton property, it boasts 460 elegantly appointed guest rooms along with a vast 40,000 square feet of versatile event space, making it the largest hotel not only in Pennsylvania but also throughout the tristate area. This prestigious hotel caters to a diverse clientele ranging from business travelers to large-scale event attendees, maintaining Hilton’s worldwide reputation for excellence, comfort, and outstanding guest experiences. The establishment prides itself on its commitment to providing exceptional service in an inviting, modern environment that combines style... Show More
Job Requirements
- Works to improve hotel profitability implementing proficient operational procedures used to control labor costs, purchasing and overall expense control
- regularly reviews forecasts of future bookings of room nights and banquet sales
- identifies future need periods and causes the development of corrective actions
- follow-up to assure successful implementation
- takes prompt action in evaluating and resolving guest complaints and in correcting situations as warranted
Job Qualifications
- Experience in hotel operations management
- knowledge of front office, housekeeping and food and beverage operations
- excellent leadership and team management skills
- strong problem-solving and decision-making abilities
- effective communication and interpersonal skills
- ability to implement policies and drive operational excellence
- knowledge of brand standards and quality assurance compliance
- ability to handle guest complaints professionally
- experience with forecasting and labor cost control
Job Duties
- Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectation
- collaborate with front office, housekeeping and food and beverage to ensure that operations are running smoothly
- maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
- incorporate guest satisfaction into staff and department meetings, with a focus on coming up with new methods to enhance performance over time
- ensures operational excellence
- provides support, critique and guidance to departments falling short of brand standards and/or company expectations
- ensure brand QA compliance/performance and approving action plans generated by hotel
- acts as role model and provides guidance on company culture
- selects, develops, manages and leads management team members
- guides, develops and implements policies, procedure and systems to improve business operations
- provides hands on leadership where needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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