Job Overview
Work Schedule
Weekend Shifts
Benefits
Equal opportunity employer
Job Description
The hospitality industry plays a crucial role in shaping memorable experiences for guests, and at the heart of this sector are establishments like major hotel resorts that prioritize exceptional service and operational excellence. Our company is a leading hotel resort known for its commitment to delivering outstanding guest services and maintaining high standards across all departments. We focus on creating an environment that promotes comfort, convenience, and satisfaction for every visitor, ensuring that every stay is remarkable and worth repeating. As part of our ongoing growth and dedication to quality, we are seeking a highly skilled and experienced professional to... Show More
Job Requirements
- Three or more years hotel operations supervisory experience in a major hotel resort
- Previous experience in developing, implementing and evaluating guest service standards
- Possess technical knowledge of property management systems
- Ability to develop solutions to maximize the effectiveness of the department
- Be able to work varied shifts including weekend and holidays
- Communicate effectively in English both verbally and written forms
- Professional appearance and demeanor
Job Qualifications
- Three or more years hotel operations supervisory experience in a major hotel resort
- Previous experience in developing, implementing and evaluating guest service standards
- Possess technical knowledge of property management systems
- Ability to develop solutions to maximize the effectiveness of the department
- Communicate effectively in English both verbally and written forms
- Professional appearance and demeanor
Job Duties
- Use extensive knowledge of the hospitality industry to solve complex operational problems
- Focus on removing barriers and or procedures which obstruct or prevent quality guest service
- Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance
- Implement rate changes to maximize hotel revenues
- Closely monitor occupancy rates and demand forecasts, making recommendations concerning current and future rates
- Conduct frequent inspections of the lobby to ensure property quality standards are maintained
- Participate in developing the property’s marketing strategies to increase volume and market share
- Work closely with department supervisors to coach, identify and or resolve inefficient operations
- Inform supervisors of problems which affect the operation of the department
- Assist in developing short and long-range departmental objectives
- Monitor achievement of objectives and prepare status reports for review by supervisor and senior management
- Provide empowerment guidelines for department employees
- Establish boundaries of employee responsibilities and authority
- Document and notify the executive director of guest services of any problems which may impact the achievement of current and future departmental objectives
- Prepare, meet or exceed monthly and or annual departmental budgets along with providing supporting documentation when necessary
- Prepare justifications for budgets variations and projected increases for new projects
- Ensure department operations manual is kept current and accurately reflects the duties and functions of assigned employees
- Stay current and abreast with the latest in industry equipment and techniques
- Maintain the highest level of customer service in each department
- Responsible for the day to day operation of the front desk and room reservations
- Perform all duties as deemed necessary for the success of the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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