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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,000.00 - $60,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
The Boca Raton Resort and Club is a highly esteemed luxury hotel and resort located in Boca Raton, Florida. Celebrating a century of excellence, this iconic resort continues to shape an extraordinary new chapter in the hospitality industry by combining a rich history with modern luxury and outstanding service standards. The resort offers a unique blend of opulence, professionalism, and personalized guest experiences, making it a premier destination for travelers seeking a luxurious getaway. With a commitment to service excellence, the resort fosters an environment where associates are empowered and clients receive exceptional care. The Boca Raton Resort is well-known... Show More
Job Requirements
- Bachelor’s degree in hospitality or related field preferred
- training certifications and experience with learning management systems advantageous
- ability to manage multiple priorities in fast-paced environment
- excellent interpersonal and motivational skills
- commitment to luxury service and quality standards
Job Qualifications
- Minimum of 3 years of rooms operations experience in a luxury hotel or resort environment
- proven ability to identify operational needs and translate into training
- strong facilitation and coaching skills
- highly organized and proactive
- familiarity with luxury service standards including Forbes Travel Guide criteria
- experience training or coaching within operations
- learning and development or HR experience is helpful but not required
Job Duties
- Design and deliver operational training programs
- create job skills checklists and onboarding roadmaps
- collaborate with Rooms leadership to align training with goals
- oversee Rooms onboarding process
- conduct hands-on in-department training
- shadow daily operations to coach associates
- evaluate training effectiveness through audits and feedback
- certify and coach departmental trainers
- champion company culture and luxury service standards
- utilize tools like ADP LMS and Teams for communication and tracking
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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