Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
The Boca Raton Resort and Club is an iconic luxury hotel and resort with a rich history spanning over a century. Nestled in the vibrant city of Boca Raton, Florida, this prestigious resort is celebrated for its exceptional service, stunning architecture, and world-class amenities. As it embarks on a new era of excellence and innovation, the Boca Raton Resort continues to set the standard in luxury hospitality by offering guests memorable experiences tailored to their every need. The resort combines timeless elegance with modern sophistication, making it a sought-after destination for leisure and business travelers alike.
The Role of R... Show More
The Role of R... Show More
Job Requirements
- Bachelor’s degree in Hospitality or related field preferred
- minimum of 3 years of Rooms operations experience in a luxury hotel or resort
- proven ability to translate operational needs into effective training
- strong interpersonal and coaching skills
- highly organized and able to manage multiple priorities
- familiarity with Forbes Travel Guide standards
- experience in training or coaching in operations
Job Qualifications
- Minimum of 3 years of Rooms operations experience in a luxury hotel or resort environment
- proven ability to identify operational needs and translate them into effective training
- strong facilitation, coaching, and interpersonal skills
- highly organized and proactive, capable of managing multiple priorities
- familiarity with luxury service standards including Forbes Travel Guide criteria
- experience training or coaching others in an operational role
- formal Learning and Development, Human Resources, or Quality Assurance experience is a plus
- bachelor’s degree in Hospitality or related field preferred
- training certifications and experience with Learning Management Systems are advantageous
Job Duties
- Design and deliver engaging operational training programs
- create job skills checklists, onboarding roadmaps, and departmental training plans
- continuously refine training materials based on evolving procedures and guest feedback
- collaborate with Rooms Leadership to support operational goals and KPIs
- oversee Rooms onboarding process and provide structured introduction to company culture
- conduct hands-on, in-department training to address skill gaps
- shadow daily operations to identify coaching opportunities and model luxury service behaviors
- partner with leaders to deliver tailored training aligned with performance objectives
- conduct internal quality checks and audits to ensure adherence to service standards
- gather and analyze feedback and performance data to assess training effectiveness
- track training completion and certification status using ADP LMS and Teams
- certify and coach departmental trainers to foster a collaborative training community
- champion the company’s vision, mission, and values through training
- inspire enthusiasm for extraordinary service among associates
- leverage ADP, Microsoft Teams, and Beekeeper to improve communication and training processes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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