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Hotel Operations Assistant Manager- Nobu Hotel - Full Time ( Caesars Palace LV)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Caesars Palace is a world-renowned luxury resort located in Las Vegas, Nevada. Known for its opulence, Caesars Palace offers guests an extraordinary experience with over 3,000 rooms, 25 unique restaurants and cafes, expansive pools and gardens covering 4.5 acres, and a state-of-the-art 50,000 square foot spa. This legendary property is a beacon of exceptional hospitality and entertainment, attracting millions of visitors annually who seek memorable stays in an exclusive and vibrant environment. Caesars Entertainment, the company behind Caesars Palace, embodies a mission to create extraordinary experiences and immersive spectacular worlds through excellence, innovation, and unparalleled service. Their corporate values emphasize... Show More
Job Requirements
- Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience
- At least 5 years of experience within upscale, lifestyle, or luxury property
- At least 2 years of direct management experience, recruiting, developing and retaining talent
- Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
- Proven track record of leading initiatives, achieving goals, and succeeding in a team environment
- Able to lead and mentor a team
- Have interpersonal skills to partner effectively with all business contacts
- Professional appearance and demeanor
- Work varied shifts, including weekends and holidays
- High school diploma or equivalent
- Able to effectively communicate in English, in both written and oral forms
Job Qualifications
- Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience
- At least 5 years of experience within upscale, lifestyle, or luxury property
- At least 2 years of direct management experience, recruiting, developing and retaining talent
- Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
- Proven track record of leading initiatives, achieving goals, and succeeding in a team environment
- Able to lead and mentor a team
- Have interpersonal skills to partner effectively with all business contacts
- Professional appearance and demeanor
- Work varied shifts, including weekends and holidays
- High school diploma or equivalent
- Able to effectively communicate in English, in both written and oral forms
Job Duties
- Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment experiences, and a seamless departure
- Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity
- Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis
- Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them
- Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists
- Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms
- Establish and maintain the standard for the guest’s room experience during their visit to the hotel
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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