Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
flexible spending accounts
401(k) retirement plan
Paid Time Off
Employee assistance program
hotel discounts
Job Description
TPG Hotels, Resorts & Marina is widely recognized as one of the nation's premier hotel management companies, renowned for its expansive portfolio that spans the entire hospitality chain scale. As a national operator, TPG Hotels manages a diverse array of properties including focused-service hotels, lifestyle resorts, upper upscale luxury hotels, and nautically based hospitality assets. The company operates both as an investment partner and a third-party operator, always acting on behalf of capital partners with a commitment to delivering superior performance for guests, investors, and upholding brand promises. This distinguished reputation and operational excellence make TPG Hotels a leader in... Show More
Job Requirements
- High school education or equivalent
- previous experience in hotel front office or guest services
- strong communication skills
- ability to work overnight shifts from 11pm to 7am, Sunday through Thursday
- proficiency in hotel management software
- ability to handle physical tasks such as standing, walking, bending, lifting up to 50 lbs
- reliable and able to work independently
- adherence to data privacy regulations
Job Qualifications
- High school education or equivalent
- proven experience in hotel front office operations or guest services
- excellent communication and problem-solving abilities
- proficiency in hotel management software and computer systems
- experience with Microsoft Office applications
Job Duties
- Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere
- address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction
- process check-ins and check-outs for guests arriving and departing during the night hours
- manage reservations and room assignments, ensuring accurate information and availability
- handle phone calls, take messages, and provide information to guests as needed
- maintain organized and accurate records of financial transactions, guest interactions, and other relevant information
- ensure compliance with data protection and privacy regulations when handling guest information
- complete various administrative tasks such as filing, data entry, and preparing reports for the following day’s operations
- compile and distribute daily reports to various departments including management, housekeeping, and maintenance
- verify and reconcile guest accounts, ensuring accuracy in charges and payments
- prepare and balance daily revenue reports including room revenue, food and beverage revenue, and other revenue streams
- post charges, payments, and adjustments to guest accounts accurately
- perform end-of-day reconciliation and close the day’s financial transactions in the hotel’s property management system
- monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property
- respond to emergencies such as fire alarms, medical incidents, and security breaches, and take appropriate actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter