Hotel Night Auditor

Rockford, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $17.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid training

Paid PTO

Employee Discounts

Job Description

Kinseth Hotel Corporation is a prominent hospitality company known for its exceptional service and diverse portfolio of hotels and restaurants. The company emphasizes delivering memorable guest experiences and maintaining high standards of operational excellence. With a strong commitment to employee growth and satisfaction, Kinseth offers a collaborative work environment that fosters professional development and advancement opportunities. Employees enjoy working in a dynamic industry that values hospitality, customer service, and attention to detail. Kinseth Hotel Corporation operates a range of properties, each catering to different market segments, ensuring a comprehensive understanding of the hotel industry and guest expectations.

The ... Show More

Job Requirements

High school diploma or equivalent
Previous hotel front desk or customer service experience preferred
Ability to work varied shifts including nights
Excellent communication skills
Basic computer proficiency
Ability to lift and move up to 50 pounds
Ability to stand for long periods
Willingness to follow all company policies and procedures
Must maintain a professional image and punctuality.

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front desk or customer service preferred
Strong communication and interpersonal skills
Ability to work independently and handle multiple tasks
Proficiency with hotel management software and computer systems
Knowledge of cash handling procedures
Ability to maintain a professional appearance and adhere to company policies
Basic understanding of safety and emergency procedures
Good problem-solving skills and attention to detail.

Job Duties

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner
Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day
Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
Date stamps, sorts, and racks incoming mail, faxes and messages
Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
Answers inquiries pertaining to hotel services
registration of guests
and local attractions and provides travel directions
Accurately checks out guests and communicates departures with housekeeping staff
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
Makes, confirms and cancels reservations via telephone, computer and in writing
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
Posts charges such as hotel room, food, liquor, or telephone to ledger
Deposits guests' valuables in hotel safe or safe deposit box
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
Maintains the cleanliness and organization of the hotel lobby and front desk area
Washes, folds and properly stores laundry (depending on business unit).

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: