Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
DailyPay
401k
Paid training
Paid PTO
Employee Referral Program
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a renowned hospitality company operating a diverse portfolio of hotels and restaurants across various locations. With a commitment to delivering exceptional guest experiences, KHC has established a strong reputation in the hotel industry by combining outstanding customer service with comfortable accommodations and quality amenities. The company is recognized for its employee-centered culture and comprehensive benefits, fostering a positive work environment where team members can thrive and develop their careers. KHC invests in its employees by providing paid training, opportunities for advancement, and a supportive atmosphere. They offer competitive hourly wages and a range of benefits... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service or hospitality experience preferred
- Ability to stand for extended periods
- Ability to handle cash transactions accurately
- Availability to work various shifts including nights and weekends
- Good communication skills
- Ability to follow company policies and procedures
- Ability to lift up to 50 pounds occasionally
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Familiarity with hotel management software and cash handling procedures
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic math skills for billing and transactions
- Knowledge of safety and emergency procedures
- Professional appearance and demeanor
- Ability to work night shifts and weekends as required
Job Duties
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner
- Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
- Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits
- Resets system for the next business day
- Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
- Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
- Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
- Date stamps, sorts, and racks incoming mail, faxes and messages
- Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
- Answers inquiries pertaining to hotel services
- registration of guests
- and local attractions and provides travel directions
- Accurately checks out guests and communicates departures with housekeeping staff
- Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
- Makes, confirms and cancels reservations via telephone, computer and in writing
- Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
- Posts charges such as hotel room, food, liquor, or telephone to ledger
- Deposits guests' valuables in hotel safe or safe deposit box
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
- Maintains the cleanliness and organization of the hotel lobby and front desk area
- Washes, folds and properly stores laundry (depending on business unit)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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