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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $20.50
Work Schedule
Night Shifts
Benefits
Competitive starting wages
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid training
Paid PTO
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a leading hospitality company known for its commitment to providing exceptional guest experiences across its portfolio of hotels and restaurants. With a focus on quality service, comfort, and convenience, KHC has established itself as a trusted name in the hotel industry. The company fosters a welcoming and supportive work environment where employees can grow professionally while contributing to the overall success of the brand. KHC offers competitive wages, comprehensive benefits, and opportunities for advancement, making it a desirable employer in the hospitality sector.
The Front Desk Agent position at Kinseth Hotel Corporation is... Show More
The Front Desk Agent position at Kinseth Hotel Corporation is... Show More
Job Requirements
- High school diploma or equivalent
- ability to work night shifts
- excellent communication skills
- customer service orientation
- ability to handle cash transactions accurately
- basic computer proficiency
- ability to follow company policies and procedures
- willingness to work weekends and holidays
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
- basic computer skills
- strong communication and interpersonal skills
- ability to multitask efficiently
- knowledge of hotel operations and procedures
- ability to remain calm and professional under pressure
Job Duties
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner
- acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
- enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits
- resets system for the next business day
- ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
- enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
- ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
- date stamps, sorts, and racks incoming mail, faxes and messages
- records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
- answers inquiries pertaining to hotel services, registration of guests, and local attractions and provides travel directions
- accurately checks out guests and communicates departures with housekeeping staff
- accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
- makes, confirms and cancels reservations via telephone, computer and in writing
- answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
- posts charges such as hotel room, food, liquor, or telephone to ledger
- deposits guests' valuables in hotel safe or safe deposit box
- maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
- maintains the cleanliness and organization of the hotel lobby and front desk area
- washes, folds and properly stores laundry (depending on business unit)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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