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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $12.00 - $15.00
Work Schedule
Night Shifts
Benefits
Employee discounts on food and beverage
IHG hotel employee discount
Hiring Bonus
flexible schedule
Paid Time Off
Career development opportunities
supportive work environment
Job Description
Crowne Plaza Milwaukee Airport is a well-established full-service hotel located near Milwaukee's General Mitchell International Airport, offering comfortable accommodations and excellent amenities for travelers. As part of the InterContinental Hotels Group (IHG), Crowne Plaza ensures high standards of service and guest satisfaction, providing a friendly and welcoming environment for both business and leisure guests. The hotel boasts modern guest rooms, meeting spaces, and dining options, as well as convenient access to local attractions and transportation hubs. With a strong commitment to quality, the hotel focuses on maintaining a professional and hospitable atmosphere to enhance the guest experience.
They are curr... Show More
They are curr... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years experience in hotel front desk or auditing
- preferred experience in night auditing or accounting
- strong computer skills
- excellent communication skills
- ability to handle cash transactions accurately
- customer service orientation
- ability to work overnight shifts
- knowledge of hotel operations and policies
- adherence to safety and security protocols
Job Qualifications
- At least 2 years prior hotel front desk or auditor service experience
- prior night audit or accounting experience preferred
- excellent computer knowledge
- strong communication skills
- attention to detail
- customer focused
- ability to perform job duties in a fast-paced environment
- knowledge of hotel guest service recovery programs
- ability to work independently and in a team
Job Duties
- Performs the manager-on-duty role during 3rd shift
- anticipates and responds to guests in a friendly and positive manner
- responsible for providing the highest level of service
- process check-ins and check-outs, verify billing, create reservations, and process special requests
- assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary
- understands and follows the hotel guest service recovery program
- accountable for accurately balancing all revenue sources and completing daily financial reports
- process no-show reservations and prepare financial reports for managerial review
- close the financial day for the hotel
- follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- monitors room availability, follows restrictions, and all booking policies and procedures
- drives sales and maximizes revenue by up-selling rooms and amenities
- follows hotel procedures when handling cash and processing financial transactions
- responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- produces a required volume of work by planning, organizing and prioritizing work duties
- after completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed
- adheres to hotel general work rules and department procedures
- attends all required department and hotel meetings
- maintains a clean and safe work area in compliance with hotel, brand, local, state and federal regulations
- follows all hotel procedures for guest/associate incidents
- knowledgeable about hotel emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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