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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $19.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Competitive starting wages
Health Insurance
Dental Insurance
Vision Insurance
DailyPay
401k
Paid training
Paid PTO
Referral program
Employee Discounts
Job Description
Residence Inn Ankeny is a well-established hotel located in the vibrant heart of The District at Prairie Trail, celebrating its 5th anniversary in October. As part of the Marriott brand, this hotel offers guests a comfortable and welcoming environment, combining the consistency of a renowned hotel chain with the unique charm of a local destination. The Residence Inn Ankeny caters to business travelers, tourists, and local visitors alike, providing excellent accommodations with a focus on quality service and guest satisfaction. The hotel is known for its commitment to creating an inviting atmosphere where guests feel at home, supported by a... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work Monday through Thursday, 9 pm to 7 am
- Strong attention to detail and numerical accuracy
- Excellent communication and interpersonal skills
- Ability to work independently during overnight shifts
- Basic computer proficiency
- Willingness to learn Marriott's FOSSE system and other hotel software
- Physical ability to stand and walk frequently, occasionally lift up to 50 pounds
Job Qualifications
- High school diploma or equivalent
- Experience in hotel front desk operations preferred but not required
- Ability to work overnight shifts
- Strong numerical and computer skills
- Excellent customer service and communication skills
- Ability to handle cash and financial transactions accurately
- Familiarity with Marriott's FOSSE system is a plus
- Ability to multitask and maintain professionalism under pressure
Job Duties
- Greets, registers, and checks guests in and out in a friendly manner
- Suggestively sells hotel rooms and sets wake up calls
- Acts as hotel manager on duty and follows MOD procedures
- Enters and balances accounts including guest, house, and city ledger
- Runs the night audit and prepares end-of-day financial reports
- Ensures guest safety by following security and emergency procedures
- Handles guest inquiries and special requests
- Maintains cleanliness and organization of front desk and lobby areas
- Makes, confirms, and cancels reservations
- Handles cash transactions and deposits according to procedures
Job Qualifications
Experience
No experience required
Job Location
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