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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.50
Work Schedule
Night Shifts
Benefits
Competitive wages
Health Insurance
Dental Insurance
Vision Insurance
Daily Pay
401k
Paid training
Paid PTO
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a well-established hospitality company renowned for its dedication to delivering exceptional guest experiences across its portfolio of hotels and restaurants. With a reputation for quality service and a commitment to community involvement, KHC has become a trusted name within the hospitality industry. The corporation operates various hotel locations that emphasize comfort, convenience, and customer satisfaction, making it a favorable employer for individuals passionate about hospitality and guest service. KHC offers competitive wages and comprehensive benefits, contributing to employee satisfaction and retention.
The Front Desk Agent position at Kinseth Hotel Corporation plays a pivotal rol... Show More
The Front Desk Agent position at Kinseth Hotel Corporation plays a pivotal rol... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to work night shifts and stay alert
- ability to stand for extended periods
- ability to lift or move up to 50 pounds occasionally
- good communication skills
- adherence to company dress code and safety policies
- reliable and punctual
- ability to handle cash accurately
- willingness to follow all KHC policies and procedures
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel customer service or front desk operations preferred
- strong communication and interpersonal skills
- proficiency with hotel management software and reservation systems
- ability to multi-task and handle stressful situations calmly
- basic math skills for handling cash transactions
- knowledge of safety and emergency procedures
- ability to work independently and as part of a team
- attention to detail and organizational skills
Job Duties
- Greets guests, registers, suggestively sells hotel rooms, issues room keys, assigns rooms, and sets wake-up calls in a warm and friendly manner
- acts as hotel manager on duty following prescribed MOD procedures on communication, emergency procedures, and guest satisfaction
- enters daily changes and balances accounts including guest, house, guest tray, city ledger, and advance deposits
- ensures that night audit procedures are completed accurately and timely
- enters information and prints night audit reports per guidelines
- ensures guest safety by following established security procedures including fire/tornado procedures, key security, and guest privacy
- date stamps, sorts, and racks incoming mail, faxes, and messages
- records and communicates guest special requests and problems to appropriate department
- answers inquiries about hotel services, guest registration, and local attractions
- accurately checks out guests and coordinates departures with housekeeping
- computes bills, collects payments, makes change, and deposits funds according to cash handling procedures
- makes, confirms, and cancels reservations via telephone, computer, and in writing
- answers and routes internal and external phone calls using prescribed procedures
- posts charges such as room, food, liquor, or telephone to ledger
- deposits guests' valuables in hotel safe or safe deposit box
- maintains accurate shift-to-shift log
- maintains cleanliness and organization of the hotel lobby and front desk area
- washes, folds, and stores laundry depending on business unit
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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