Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid training
Paid Time Off
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a well-established hospitality company known for its commitment to providing exceptional hotel and restaurant experiences across its multiple properties. With a strong reputation for quality service and guest satisfaction, KHC operates a portfolio of hotels and restaurants that focus on comfort, convenience, and welcoming environments. The company places a high emphasis on employee development and workplace culture, fostering growth and opportunities within the hospitality industry. KHC is dedicated to creating memorable stays for its guests by maintaining high standards of cleanliness, customer service, and operational excellence.
The role of a Front Desk Customer Service... Show More
The role of a Front Desk Customer Service... Show More
Job Requirements
- High school diploma or equivalent
- previous hotel or customer service experience preferred
- ability to perform night audit and financial balancing tasks
- strong communication skills
- ability to work independently and as part of a team
- must be able to stand for long periods and lift up to 50 pounds
- adherence to professional dress code and company policies
- availability to work overnight shifts
- commitment to guest satisfaction and security protocols
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or customer service preferred
- strong communication and interpersonal skills
- basic computer proficiency
- ability to multitask and handle stressful situations
- knowledge of cash handling procedures
- familiarity with hotel reservation systems is an asset
- ability to work a flexible schedule including overnight shifts
Job Duties
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner
- acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
- enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits
- resets system for the next business day
- ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
- enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
- ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
- date stamps, sorts, and racks incoming mail, faxes and messages
- records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
- answers inquiries pertaining to hotel services, registration of guests, and local attractions and provides travel directions
- accurately checks out guests and communicates departures with housekeeping staff
- accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
- makes, confirms and cancels reservations via telephone, computer and in writing
- answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
- posts charges such as hotel room, food, liquor, or telephone to ledger
- deposits guests' valuables in hotel safe or safe deposit box
- maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
- maintains the cleanliness and organization of the hotel lobby and front desk area
- washes, folds and properly stores laundry (depending on business unit)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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