Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $16.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid training
Paid PTO
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a reputable hospitality company renowned for its commitment to delivering excellent guest experiences through its diverse portfolio of hotels and restaurants. Established with a focus on quality service and customer satisfaction, KHC has built a strong presence in the hospitality industry by offering comfortable accommodations, exceptional amenities, and a welcoming atmosphere to travelers and visitors alike. With multiple properties under its management, KHC emphasizes professional development, employee well-being, and a welcoming work environment that supports career growth within the hospitality sector. The corporation is known for fostering a team-oriented culture where every employee contributes to... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to work scheduled shifts including weekends and holidays
- Basic computer literacy
- Strong communication skills
- Ability to handle cash accurately
- Must be able to stand for extended periods
- Must maintain a professional appearance
- Ability to follow safety and security procedures
- Must be able to lift or move up to 50 pounds
- Must be alert and attentive during night shifts
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Good communication and interpersonal skills
- Ability to handle cash transactions accurately
- Proficiency in using computer systems and phone systems
- Knowledge of hotel front desk and night audit procedures is a plus
- Ability to remain calm and professional under pressure
- Strong organizational skills
- Ability to work flexible shifts including weekends and holidays
Job Duties
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner
- Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
- Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits
- resets system for the next business day
- Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
- Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
- Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
- Date stamps, sorts, and racks incoming mail, faxes and messages
- Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
- Answers inquiries pertaining to hotel services
- registration of guests
- and local attractions and provides travel directions
- Accurately checks out guests and communicates departures with housekeeping staff
- Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
- Makes, confirms and cancels reservations via telephone, computer and in writing
- Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
- Posts charges such as hotel room, food, liquor, or telephone to ledger
- Deposits guests' valuables in hotel safe or safe deposit box
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
- Maintains the cleanliness and organization of the hotel lobby and front desk area
- Washes, folds and properly stores laundry (depending on business unit)
Job Qualifications
Experience
No experience required
Job Location
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