Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,800.00 - $62,100.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
wellness programs
Hotel and travel discounts
Retirement benefits
Education and professional development
Job Description
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focused service hotels. With over 30 years of experience in the hospitality industry, WHG has earned a reputation as one of the region's top hospitality companies. The group prides itself on its entrepreneurial spirit, operational excellence, and commitment to uncompromised guest satisfaction. WHG develops talent within its organization to foster innovation, operational focus, and value creation for its long-term guests and stakeholders.
The Dalmar a Tribute Portfolio Hotel and Element Fort Lauderdale Hotel are part of the Wurzak Hotel Group portfoli... Show More
The Dalmar a Tribute Portfolio Hotel and Element Fort Lauderdale Hotel are part of the Wurzak Hotel Group portfoli... Show More
Job Requirements
- bachelor’s degree in business administration, hotel and/or restaurant management, or related major
- minimum 6 years of hotel management experience, preferably in a complex hotel setting
- prior experience in luxury full-service hotel operations
- familiarity with Marriott systems including Lightspeed, GXP, and MGS
- strong leadership and communication skills
- ability to handle guest service professionally and efficiently
- knowledge of regulatory compliance including OSHA, health, and fire regulations
- excellent organizational and time management abilities
- ability to manage multiple priorities and complex projects
- capacity to work varied shifts including nights, weekends, and holidays
Job Qualifications
- 4-year bachelor’s degree in business administration, hotel and/or restaurant management, or related major
- luxury director of operations, assistant general manager, or general manager experience in a full-service hotel preferred
- minimum 6 years of experience in hotel management, preferably in a complex hotel
- previous Marriott experience, working knowledge of Lightspeed, GXP, MGS required
- ability to understand and provide friendly guest service
- ability to correctly process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations
- ability to process guest bills and collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures
- ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters
- ability to follow an appropriate course of action based on policies and procedures
- excellent communication skills as well as managerial and leadership skills
- proactive and results-driven
- both a team player and captain (hands-on leader)
- attention to details, good organizational skills, and efficient time management
Job Duties
- assist the managing director in managing daily hotel operations to drive guest service excellence and financial profitability
- oversee guest services and housekeeping for both properties
- demonstrate effective communication and strong leadership skills
- delegate responsibilities, organize complex projects, and establish priorities in line with hotel goals
- oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
- handle emergency situations and other incidents
- field guest complaints, conduct research to develop effective solutions and negotiate results
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: