Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,200.00 - $94,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Community Involvement Programs
Job Description
Hotel Daphne is a boutique hotel located in the vibrant Houston Heights neighborhood, scheduled to open its doors in winter 2025. This 49-room property draws inspiration from utopian ideals, clandestine neighborhood clubs, and the creative spirit of determined women and art of all kinds. The hotel offers guests a unique blend of familiarity and innovation, providing a welcoming hideaway in one of Houston's most eclectic communities. Hotel Daphne features a variety of amenities including an all-day restaurant, a lobby bar, and an intimate event space, making it a premier destination for both travelers and locals seeking a culturally rich hospitality... Show More
Job Requirements
- Minimum five years experience as a hotel manager in a luxury setting
- ability to adjust quickly to varying business demands
- culture of building and mentoring skills
- hotel opening experience is a plus
- strong client and guest relationship skills
- excellent interpersonal and communication skills
- demonstrated leadership and organizational abilities
- focus on quality guest service and team building
- creativity and innovation in service culture
- proven ability to maintain positive employee relations
- strong educational qualifications with commitment to learning
Job Qualifications
- Current hotel manager with minimum five years luxury experience
- strong client and guest relationship builder
- excellent interpersonal skills for positive relationships with ownership, corporate, colleagues, clients, and vendors
- demonstrated leadership, organizational, and interpersonal skills
- bottom-line oriented with focus on quality guest service and team building
- creative and innovative mindset with strong service culture
- proven ability to lead workforce effectively and foster positive employee relations
- strong educational background with professional qualifications and continuous learning mindset
Job Duties
- Work in conjunction with area general manager to actively manage all property issues
- lead all hotel operations including budgeting, forecasting, strategic planning, service initiatives, balanced scorecard performance, policy compliance, guest inquiry response, and meeting facilitation
- direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects, and brand updates
- develop meaningful, achievable hotel budgets and other short- and long-term strategic goals
- provide effective leadership to hotel management team and members to ensure revenue and guest satisfaction targets are met and exceeded
- control costs throughout operational departments and analyze results to highlight problem areas and take appropriate action
- respond to audits to ensure continual improvement
- plan, direct, and coordinate service and operations to meet and exceed guest expectations
- monitor and lead team in new strategies for customer service and guest satisfaction
- comply and exceed hotel and Hyatt standards
- manage and develop heads of department for career progression and succession planning
- encourage communication and collaboration across departments
- seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction
- hold regular briefings and communication meetings with management team
- maintain and grow relationships with area hotels and community leaders
- promote positivity and passion for hospitality through the hotel
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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