Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,200.00 - $94,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Hotel Daphne is an innovative hospitality establishment located in Houston Heights, known for its unique blend of utopian ideals, artistic inspirations, and a nod to clandestine neighborhood clubs. This boutique property boasts 49 rooms and presents a fresh and exciting lodging experience that invites both travelers and locals to relax and explore the vibrant community. Scheduled to open in winter 2025, Hotel Daphne embodies a commitment to cultural richness and cutting-edge guest service, featuring amenities such as an all-day restaurant, a lobby bar, and an intimate event space. The hotel aims to serve as a welcoming retreat where guests can... Show More
Job Requirements
- Minimum 5 years of luxury hotel management experience
- Proven leadership and organizational skills
- Strong interpersonal and communication skills
- Ability to manage multiple projects and priorities
- Experience with budgeting and financial forecasting
- Knowledge of hotel operations and guest services
- Flexibility to adapt to fast-changing business demands
- Experience in hotel openings is a plus
- Strong relationship-building skills with ownership, corporate colleagues and community
- Commitment to fostering positive employee relations
- Professional qualifications in hospitality or related fields
- Willingness to adhere to company policies and standards
Job Qualifications
- Current hotel manager with minimum 5 years of luxury experience
- Ability to quickly adjust with demands of varying business levels
- Strong client and guest relationship builder
- Excellent interpersonal skills
- Demonstrated leadership, organizational and interpersonal skills
- Bottom-line oriented with focus on quality guest service and team building
- Creative and innovative mindset with strong service culture
- Proven ability to lead a workforce effectively
- Strong educational background with professional qualifications
- Continuous learning mindset
Job Duties
- Work in conjunction with the Area General Manager to actively manage all property issues
- Lead all hotel operations including budgeting and forecasting
- strategic planning
- leading service initiatives
- leading and managing balanced scorecard performance
- implementing and complying with company policies and standards
- responding to guest inquiries and resolving concerns
- Participate in hotel-wide meetings
- Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates
- Develop meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded while prioritizing guest satisfaction
- Ensure cost control throughout operational departments and analyze results regularly
- Respond to company audits to ensure continual improvement
- Plan, direct and coordinate service and delivery of all operational departments to meet and exceed guest expectations
- Monitor and lead new strategies and approaches to customer service and guest satisfaction
- Comply with and exceed hotel and Hyatt standards
- Manage and develop Heads of Department to ensure career progression and effective succession planning
- Encourage communication and collaboration across departments
- Seek and respond to guest feedback for positive outcomes
- Hold regular briefings and communication meetings with the management team
- Maintain and grow relationships with other area hotels and community leaders
- Promote positivity and passion for hospitality throughout the hotel
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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