Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,400.00 - $68,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Employee Stock Purchase Program
Go Hilton travel discount
Paid Time Off
Team Member Resource Groups
Recognition and rewards programs
Supportive parental leave
Job Description
The Hilton Columbus Downtown is an award-winning hotel located in the heart of Columbus, Ohio, near prominent neighborhoods such as the Arena District, Short North Arts District, and North Market. As the largest hotel in Ohio, it boasts 1,000 rooms and an impressive 75,000 square feet of meeting space, making it a premier destination for business and leisure travelers alike. The Hilton Columbus Downtown has earned prestigious recognitions including being a 6 Time Connie Award Winner and voted Best in Columbus Weddings for three consecutive years. This outstanding reputation underscores its commitment to superior service, quality experiences, and excellence in... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum of 5 years experience in hotel management or similar role
- Strong leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Proficient in hotel operations software and Microsoft Office
- Ability to work flexible hours including weekends and holidays
- Strong commitment to customer satisfaction
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Proven experience in hotel management or hospitality leadership roles
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Proficient in budgeting, forecasting and strategic planning
- Ability to manage multiple priorities and work in a fast-paced environment
- Commitment to delivering exceptional guest service
Job Duties
- Lead, direct and manage daily hotel operations including budgeting and forecasting
- Oversee service quality, operational efficiency, guest satisfaction, and compliance
- Identify operational performance and productivity gaps and implement corrective measures
- Implement and manage daily quality process including team communication and service recovery
- Monitor and develop team member performance including supervision and professional development
- Recruit, interview and train team members
- Respond to guest inquiries and resolve concerns
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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