Hotel Manager (Ellis Island Hotel)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $67,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
basic life insurance
Vision
short-term disability
401(k) Plan
Free on-site parking
One free meal per shift
Paid Time Off
Job Description
Ellis Island Hotel is a renowned hospitality establishment located in the vibrant city of Las Vegas, Nevada. Known for its commitment to personalized guest service and a warm, family-like atmosphere, Ellis Island Hotel provides quality accommodations and exceptional experiences for all its visitors. This hotel blends the excitement of the Las Vegas Strip with a comfortable and welcoming environment, ensuring guests enjoy both convenience and relaxation during their stay. The hotel is part of a larger entertainment complex that includes a casino, dining, and entertainment options, making it a favorite destination for local and international tourists alike. The property prides... Show More
Job Requirements
- Must be 21 years of age or older
- college degree and/or some college coursework in hospitality management, business, finance, or a related field, or equivalent work experience
- at least 3 years of experience in hotel operations or similar hospitality roles
- at least 2 years of supervisory experience in hotel management or a related leadership position
- at least 2 years of hands-on hotel revenue management experience, including pricing strategy, forecasting, and performance analysis
- ability to submit to and pass a background check and drug test
- flexibility to work varying hours including evenings, weekends, and holidays as required
- ability to stand, walk, and move throughout the property for extended periods
- capability of bending, lifting, and performing physical duties as required
- ability to lift or move up to 20 pounds
Job Qualifications
- Must be 21 years of age or older
- college degree and/or some college coursework in hospitality management, business, finance, or a related field, or equivalent work experience
- at least 3 years of experience in hotel operations or similar hospitality roles
- at least 2 years of supervisory experience in hotel management or a related leadership position
- at least 2 years of hands-on hotel revenue management experience, including pricing strategy, forecasting, and performance analysis
- strong financial acumen including experience in budgeting, forecasting, and profitability management
- strong operational knowledge with the ability to lead multiple departments efficiently
- proficiency in hotel property management systems (PMS) and revenue management systems such as Opera, SynXis, Duetto, IDeaS, OTA Insight, and/or similar preferred
- demonstrated experience using Stay by Agilysys (PMS) for guest tracking and demand analysis
- strong proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- exceptional leadership, communication, analytical, and problem-solving skills
- highly organized, detail-oriented, and capable of managing multiple priorities
- ability to thrive in a fast-paced, 24/7 hospitality environment
Job Duties
- Oversee all aspects of daily hotel operations to ensure efficient, compliant, and high-quality service across all departments
- provide hands-on leadership to department teams, fostering collaboration, accountability, and performance excellence
- partner with the Director of Hotel Operations to execute hotel-wide strategies, SOPs, and performance initiatives
- serve as a visible leader on property, actively engaging with guests and resolving service issues in real time
- support hiring, scheduling, training, and performance management to build a high-performing team
- maintain strict standards of cleanliness, maintenance, safety, and service consistency throughout the hotel
- ensure compliance with all health, safety, labor regulations, and company policies
- fulfill Manager-on-Duty (MOD) responsibilities as scheduled
- lead and execute revenue strategy to maximize occupancy, ADR, and RevPAR across all segments
- conduct daily, weekly, and monthly performance analysis to identify trends and opportunities
- forecast demand, monitor booking pace, and implement real-time rate and availability adjustments
- maintain an understanding of the competitive set, market conditions, and local events
- collaborate with casino marketing on tiered offers, dynamic pricing, and promotional strategies
- oversee room inventory and pricing across all channels including direct, OTA, GDS, and casino-driven bookings
- ensure rate parity, distribution accuracy, and system integrity across all platforms
- partner with sales and marketing teams to develop packages, promotions, and special offers
- support annual budgeting, forecasting, and expense controls
- oversee daily audit processes ensuring accurate revenue reporting and reconciliations
- prepare and present performance reports and forecasts to leadership
- support the Director of Hotel Operations in overseeing guest satisfaction standards and service excellence initiatives
- serve as an escalation point for guest relations, ensuring timely, professional service recovery
- analyze guest feedback, reviews, and satisfaction metrics to identify trends and implement continuous improvements
- reinforce a consistent, guest-first culture that aligns with Ellis Islands brand and service expectations
- support the Director of Hotel Operations in maintaining and optimizing Property Management Systems (PMS) and revenue platforms to ensure data accuracy and operational efficiency
- partner on system upgrades, audits, integrations, and user training to maintain strong system adoption and compliance
- identify and recommend process improvement and automation opportunities
- support emergency preparedness, sanitation, workplace safety, OSHA compliance
- maintain all Nevada Gaming compliance requirements as applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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