Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $67,800.00
Work Schedule
Flexible
Benefits
Medical
Dental
basic life insurance
Vision
short-term disability
401(k) retirement plan
Free on-site parking
One free meal per shift
Paid Time Off
Job Description
Ellis Island Hotel is a well-established hospitality venue located in Las Vegas, NV, renowned for its commitment to delivering exceptional guest experiences and high-quality service. As a vibrant hotel and casino property, Ellis Island Hotel blends the excitement of casino gaming with the comfort and personalized service of a boutique hotel. The establishment prides itself on fostering a family-like atmosphere among its staff and guests, emphasizing values such as service, value, growth, and passion. It is highly regarded for its dedication to maintaining rigorous standards for cleanliness, safety, and guest satisfaction while offering competitive pricing and a welcoming environment for... Show More
Job Requirements
- Be 21 years of age or older
- college degree and/or some college coursework in hospitality management, business, finance, or a related field, or equivalent work experience
- at least 3 years of experience in hotel operations or similar hospitality roles
- at least 2 years of supervisory experience in hotel management or a related leadership position
- at least 2 years of hands-on hotel revenue management experience, including pricing strategy, forecasting, and performance analysis
- strong financial acumen, including experience in budgeting, forecasting, and profitability management
- strong operational knowledge with the ability to lead multiple departments efficiently
- proficiency in hotel property management systems (PMS) and revenue management systems such as Opera, SynXis, Duetto, IDeaS, OTA Insight, and/or similar preferred
- demonstrated experience using Stay by Agilysys (PMS) for guest tracking and demand analysis
- strong proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- exceptional leadership, communication, analytical, and problem-solving skills
- highly organized, detail-oriented, and capable of managing multiple priorities
- ability to thrive in a fast-paced, 24/7 hospitality environment
- flexibility to work varying hours, including evenings, weekends, and holidays as required
- ability to submit to and pass a background check and drug test
Job Qualifications
- Be 21 years of age or older
- college degree and/or some college coursework in hospitality management, business, finance, or a related field, or equivalent work experience
- at least 3 years of experience in hotel operations or similar hospitality roles
- at least 2 years of supervisory experience in hotel management or a related leadership position
- at least 2 years of hands-on hotel revenue management experience, including pricing strategy, forecasting, and performance analysis
- strong financial acumen, including experience in budgeting, forecasting, and profitability management
- strong operational knowledge with the ability to lead multiple departments efficiently
- proficiency in hotel property management systems (PMS) and revenue management systems such as Opera, SynXis, Duetto, IDeaS, OTA Insight, and/or similar preferred
- demonstrated experience using Stay by Agilysys (PMS) for guest tracking and demand analysis
- strong proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- exceptional leadership, communication, analytical, and problem-solving skills
- highly organized, detail-oriented, and capable of managing multiple priorities
- ability to thrive in a fast-paced, 24/7 hospitality environment
- flexibility to work varying hours, including evenings, weekends, and holidays as required
- ability to submit to and pass a background check and drug test
Job Duties
- Oversee all aspects of daily hotel operations to ensure efficient, compliant, and high-quality service across all departments
- provide hands-on leadership to department teams, fostering collaboration, accountability, and performance excellence
- partner with the Director of Hotel Operations to execute hotel-wide strategies, SOPs, and performance initiatives
- serve as a visible leader on property, actively engaging with guests and resolving service issues in real time
- support hiring, scheduling, training, and performance management to build a high-performing team
- maintain strict standards of cleanliness, maintenance, safety, and service consistency throughout the hotel
- ensure compliance with all health, safety, labor regulations, and company policies
- fulfill Manager-on-Duty (MOD) responsibilities as scheduled
- lead and execute revenue strategy to maximize occupancy, ADR, and RevPAR across all segments
- conduct daily, weekly, and monthly performance analysis to identify trends and opportunities
- forecast demand, monitor booking pace, and implement real-time rate and availability adjustments
- maintain a strong understanding of the hotels competitive set, market conditions, and local events
- collaborate with casino marketing on tiered offers, dynamic pricing, and promotional strategies
- oversee room inventory and pricing across all channels including direct, OTA, GDS, and casino-driven bookings
- ensure rate parity, distribution accuracy, and system integrity across all platforms
- partner with sales and marketing teams to develop packages, promotions, and special offers
- support annual budgeting, forecasting, and expense controls
- oversee daily audit processes, ensuring accurate revenue reporting and reconciliations
- prepare and present performance reports and forecasts to leadership
- support the Director of Hotel Operations in overseeing guest satisfaction standards and service excellence initiatives
- serve as an escalation point for guest relations, ensuring timely, professional service recovery
- analyze guest feedback, reviews, and satisfaction metrics to identify trends and implement continuous improvements
- reinforce a consistent, guest-first culture that aligns with Ellis Islands brand and service expectations
- support the Director of Hotel Operations in maintaining and optimizing Property Management Systems (PMS) and revenue platforms to ensure data accuracy and operational efficiency
- partner on system upgrades, audits, integrations, and user training to maintain strong system adoption and compliance
- identify and recommend process improvement and automation opportunities to enhance efficiency, reporting accuracy, and workflow consistency
- support emergency preparedness, sanitation, workplace safety, and OSHA compliance
- maintain all Nevada Gaming compliance requirements as applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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