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Hotel Manager at Holiday Inn & Suites Phoenix Airport North Phoenix, AZ
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a reputation for innovation and excellence in the industry. The company stands as a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, while also expanding rapidly in Europe, Latin America, and the Caribbean. Highgate manages a global portfolio of properties with an aggregate asset value exceeding $20 billion and generates cumulative revenues of over $5 billion. The company offers expert guidance through all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. In addition to... Show More
Job Requirements
- Educational background in hospitality or related field preferred
- Minimum 5-6 years experience in hotel operations management
- Strong leadership and interpersonal skills
- Effective communication skills both verbal and written
- Ability to multitask and prioritize
- Commitment to high standards of personal appearance
- Availability to work long hours when necessary
- Compliance with company policies and procedures
- Ability to handle confidential information
- Physical ability to perform light work and occasional lifting
- Attendance at required meetings and trainings
- Maintain regular attendance per scheduling needs
- Ability to participate in M.O.D. coverage as required
Job Qualifications
- At least 5-6 years progressive experience in hotel management
- Bachelor’s degree preferred
- Strong verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Maintain a warm and friendly demeanor
- Effective listening and problem-solving skills
- Experience with training and development of staff
- Ability to conduct financial analysis and budget management
- Proficient in guest service standards and employee motivation
- Familiarity with hotel safety and security procedures
- Knowledge of interview and hiring best practices
- Ability to evaluate complex information and maintain confidentiality
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top clients and hosting events
- Tour operating departments daily and make necessary adjustments with department heads
- Conduct weekly staff meetings and training sessions using Highgate standards
- Meet all financial review dates and corporate programs timely
- Hold monthly financial reviews with department managers and supervisors
- Develop managers through competency training and corporate programs
- Participate in M.O.D. coverage as scheduled
- Maintain contact and monitor management trainees
- Oversee training compliance with service standards and Garden Standard of the Week
- Foster a positive guest-focused team environment through employee development
- Regularly inspect rooms with housekeeping and engineering managers
- Ensure daily processing of invoices using A/P process
- Comply with monthly accounting calendar submissions to corporate
- Monitor property cleanliness and maintenance through inspections
- Ensure employees provide attentive and courteous guest service at all times
- Forecast and analyze monthly hotel financial position including revenues and expenses
- Conduct management interviews and ensure hiring procedures compliance
- Administer performance appraisals and enforce counseling and disciplinary actions
- Meet clients on property to support sales efforts
- Be present in public areas during peak times to greet guests
- Manage hotel safe security and monthly audits
- Lead monthly credit meetings and enforce credit and collection policies
- Perform other duties as assigned by Vice President or Regional Director of Operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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