Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $67,900.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Life insurance
Travel Discounts
Commuter Benefits
quarterly bonuses
Employee assistance program
Wellness Program
Educational development
Technology Reimbursements
Job Description
HHM Hotels is a distinguished hospitality company known for operating premier hotels with a focus on exceptional guest experiences and robust operational excellence. One of its flagship properties, The Westin Philadelphia, is strategically located in the bustling downtown area, offering guests luxury accommodations, modern amenities, and a commitment to outstanding service. As part of the Marriott portfolio, The Westin Philadelphia embodies prestigious brand standards and strives to deliver unforgettable stays for both business and leisure travelers. HHM Hotels prides itself on fostering a culture where its associates grow professionally while contributing to a thriving, guest-centered environment. The company is dedicated... Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Proven experience in hospitality management
- Ability to lead and develop a diverse team
- Strong organizational and problem-solving skills
- Familiarity with financial management and budgeting
- Excellent communication skills
- Willingness to work varied schedules including holidays and weekends
- Ability to perform physical tasks such as standing for long periods, lifting up to 25 pounds
- Commitment to uphold safety standards and company policies
Job Qualifications
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of hotel operations
- Proven leadership skills in hospitality
- Strong communication and interpersonal skills
- Ability to manage budgets and financial reports
- Experience in staff training and development
- Competence in handling guest relations and resolving complaints
- Knowledge of safety and audit standards
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform according to brand and hotel standards
- Oversee hotel departments to maintain optimal service and hospitality
- Assist General Manager with forecasts, reports, budgeting to maximize revenue and control expenses
- Monitor guest satisfaction scores and improve departmental and overall guest satisfaction
- Resolve customer complaints and anticipate operational problems by reviewing performance and business flow
- Oversee property accounting functions including accounts payable and receivable, house bank audits, petty cash and tax
- Coordinate with corporate accounting for payroll functions
- Ensure internal audit standards are met
- Collaborate with sales staff on strategies to improve occupancy and revenue
- Monitor and maintain front office systems and equipment performance
- Serve on the hotel’s safety committee
- Develop action plans to address guest service deficiencies
- Promote safe work habits and compliance with OSHA standards
- Perform additional duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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