Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $67,900.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Life insurance
Travel Discounts
Commuter Benefits
quarterly bonuses
employee assistance
Wellness Program
Educational development
Technology Reimbursements
Job Description
HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences across a diverse portfolio of properties. Known for its commitment to operational excellence and service quality, HHM Hotels has established a strong presence within the hotel industry, especially with properties that reflect a blend of classic hospitality and modern amenities. One of its flagship properties, The Westin Philadelphia, is situated in the heart of downtown Philadelphia and is recognized for its prime location and outstanding service standards that cater to both business and leisure travelers. The Westin Philadelphia thrives on a culture of excellence, focusing on employee... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
Job Qualifications
- Associate or bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
- Oversee the property accounting functions including but not limited to accounts payable and receivable house bank audits petty cash and tax
- Coordinate with the corporate accounting department to oversee payroll functions
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Serve on the hotel’s safety committee
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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